Intermittent connection issues after installing new gateway

Discus and support Intermittent connection issues after installing new gateway in XBoX on Consoles to solve the problem; Hey gang, after installing a new Motorola gateway, about every 3rd time I turn on my Xbox 360, it doesn't connect. Running network diagnostics always... Discussion in 'XBoX on Consoles' started by StAnderStv, Jan 28, 2014.

  1. StAnderStv
    StAnderStv Guest

    Intermittent connection issues after installing new gateway


    Hey gang, after installing a new Motorola gateway, about every 3rd time I turn on my Xbox 360, it doesn't connect. Running network diagnostics always fixes it, but that's getting really annoying. It almost seems as if the Ethernet card on the gateway isn't
    waking up properly when the Xbox turns on. It's a wired connection, and the gateway is solid in every other respect.

    Note that I'm using Opendns below, but the issue happens whether or not I use it.

    -Steve

    Here's the info:

    What Country/State/Province do you live in? Washington State, USA

    Modem brand & model number: Motorola Surfboard 6782ac

    Router brand & model number: Same

    If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Wired

    Things you have tried:

    Is UPnP Enabled? Yes/no/Unknown No

    Do you have a NAT error? If so, what is your NAT type? No

    Any Error Codes you encounter: None

    Who is your ISP(Internet Service Provider)? Comcast

    After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

    W: 000-000B

    X: 0400-F009

    Y: 20A8-48E0

    Z: 0000-0000

    ID: FFFF-FFFF

    L: 0015-10F1

    Q: 8007-0435

    T: Wired

    D: 208.67.222.222/208.67.220.220

    S:

    C:






    :)
     
    StAnderStv, Jan 28, 2014
    #1
  2. TH3 GRUNT
    TH3 GRUNT Guest
    Xbox 360 will connect to network but not internet

    A few questions here, for all of you having this issue:

    Make/Model of Router/Gateway

    Make of console (arcade, eltie, "s")

    Are there constant or intermittent connection issues with any other device?

    When did this connection issue begin, and did anything happen prior to the connectivity issue?

    What error message, not code, are you getting?
     
    TH3 GRUNT, Jan 28, 2014
    #2
  3. TC Wick Nick
    TC Wick Nick Guest
    Connects but auto disconnects after approx. every 10 mins

    I'm having the same intermittent connection problems. I'll boot up the 360 and have about 5/10 minutes of perfect connection, and then get disconnected straight away. PC connection is fine. It has been doing it all of last night, though it was working fine
    all day today until about 5 o'clock, where the intermittent issues came up.

    Connection test:

    Your console can connect to Xbox LIVE, but your router or gateway isn't properly responding to ICMP responses.

    Error code:

    W: 0000-000B

    X: 0001-8005

    Y: 0000-0000

    Z: 0000-0000

    Xbox is connected to modem via router and switch. ISP = Virgin
     
    TC Wick Nick, Jan 28, 2014
    #3
  4. TH3 GRUNT Win User

    Xbox 360 will connect to network but not internet

    A few questions here, for all of you having this issue:

    Make/Model of Router/Gateway

    Make of console (arcade, eltie, "s")

    Are there constant or intermittent connection issues with any other device?

    When did this connection issue begin, and did anything happen prior to the connectivity issue?

    What error message, not code, are you getting?
  5. Grimme Outlook Win User

    Having trouble staying connected to xbox live with new wireless gateway from Comcast

    Still having intermittent dc's after manually inputting ip address and changing back to WEP security (which had some success. Moved my xbox to my smaller tv which is near the router gateway (full bar strength) and, while the connection seems better, I'm
    still dc'ing on a regular basis. Since this location is close enough (unobstructed/unobscured) I'm just going to get a 25 ft ethernet cable and hardline it. I play online a lot and am tired of dealing with this issue. I''m reasonably certain the issue lies
    with the new equipment from Comcast, not the xbox as I never had near the issues with the old equipment. The gateway is an Arris model TG862G/CT if anyone who sees this has had a similar issue.
  6. TC Wick Nick Win User

    Connects but auto disconnects after approx. every 10 mins

    I'm having the same intermittent connection problems. I'll boot up the 360 and have about 5/10 minutes of perfect connection, and then get disconnected straight away. PC connection is fine. It has been doing it all of last night, though it was working fine
    all day today until about 5 o'clock, where the intermittent issues came up.

    Connection test:

    Your console can connect to Xbox LIVE, but your router or gateway isn't properly responding to ICMP responses.

    Error code:

    W: 0000-000B

    X: 0001-8005

    Y: 0000-0000

    Z: 0000-0000

    Xbox is connected to modem via router and switch. ISP = Virgin
  7. RobertBuckalew Win User

    Intermittent Connectivity Issues

    There is only one reason I can think of to update or factory default you router's firmware , connectivity , I've seen it work before and it's usually the first thing they will have you do if you ever have to call your routers support number...I always
    like to try everything on my end so I can say " naw , already did that" .....hope your call back works
  8. Truckanuck Win User

    Intermittent Connectivity Issues

    There are very few if any reason to have to update the firmware on your router, especially if its from the last couple of years(mine is current and not having any updates for this model anyway). Literally nothing has changed on my network/Internet connection
    since the date in question.

    Re installing didn't work, even tried clearing the Persistent Storage and unplugging the console for 30 sec as some people have been saying "fixes all issues with your xbox one". More or less I'm up to a factory reset and reinstalling 450 gigs worth of
    games (MCC being a digital copy). I've called Rockstar but they are "Experiencing higher than usual call volumes" so I am patiently awaiting a call back.
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Intermittent connection issues after installing new gateway

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