Interested in becoming a member of the elite Xbox Community Support team?

Do you live in the Puget Sound (Seattle/Redmond) area or are you willing to relocate? We're now accepting resumes for Vendor positions!**



Xbox Community Support: Social Support Analyst

Are you an active, helpful member in your online communities? Do you like turning people’s s ^>dwn? Do you know the ins and outs of social media, RTing and live tweeting to your heart's content? And are you sort of secretly (or not-so-secretly) a
fan of the @XboxSupport Elite Tweet Fleet and the Forums' own Mister and Miss Support Agents?

Then come be a part of Xbox Community Support and help define a new wave of Xbox customer support: Social Support! Think tweeting’s for twits? Think forums are boring? Try critical thinking & complex problem-solving in 140 characters or less! Come
work with a vibrant and knowledgeable gaming community and experience what it's like to truly be elite!

The team:

Xbox Community Support

• Responsible for providing a world-class service to all our Xbox Live free & Gold members
  
• Driven to create and grow meaningful customer connections
• A dedicated, open, honest, accountable, and fun-loving crew!
  
  

The job:

Primary responsibilities

• Respond to customers on Twitter who ask @XboxSupport for help
• Reach out to other Twitter users having Xbox problems to evangelize @XboxSupport and earn their trust
  
• Respond to customers looking for technical assistance in the Xbox.com Forums
• Help optimize the Xbox.com Support Forums for discoverability & effectiveness
  
• Work in cahoots with the Xbox Community Ambassadors to foster community excellence
  
• Identify, track, and report emerging issues
• Complete Xbox customer service training and constantly refresh your customer service knowledge arsenal
  
• Developing metrics and reporting around customer satisfaction and social media impact
  

Additional projects

• Engage with other Xbox-relevant online communities to educate and support customers
  
• Reinforce feedback cycle from customers to product group and back

The applicant:

You have

• Completed or working toward BA in Business, Education, Math, or other degree with emphasis on critical-thinking and problem solving, or two years equivalent experience
  
• Fundamental understanding of Xbox, Xbox Live, and social media (include your Gamertag!)
  
• Experience turning data into information for regular reporting, preferably using Excel
  
• Ability to work well with people in a close, collaborative team environment
• Ability to ensure quality by enforcing standard policies and procedures
• Ability to quickly learn new technologies
• Excellent communication skills
• Ability to work independently on multiple projects simultaneously under tight deadlines
  
• Confidence to develop innovative solutions to customer needs
• Demonstrated ability to perform in a fast-paced work environment
• High attention to details and follow through
• Customer empathy & passion for “platinum level” customer support!

If interested, send a resume to L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Eligible candidates will be contacted soon!

**Special Note: As stated above, this posting is for contract employment with Microsoft. It is NOT a position with Microsoft. Also, any out-of-area applicants must be willing to relocate to the Redmond, WA area. Relocation assistance is not available.

:)

 

interested in becoming a Preview Member

They are very very selective on who they accept also

Enforcement actions can block you from entering (has to be 1year since the last action)

 

interested in becoming a Preview Member

They can't be that fussy, after all they let me in

Anywho, I invited the OP earlier today, as everyone has said it can take a while to be accepted in if ever depending on numerous things.