Installing games issue?

MessiahBrowny · Oct 31, 2014

Stuck call of duty in to install but it keeps saying Queued?

:)

SonnieSlim1 · Oct 31, 2014

Installing Games

I am not having any problems installing games but I have a question that I wonder if anyone here can answer.

My internet caps me at 350 gigs per month. If I go over there is a fee. Its really lame an stupid but I can't do anything about it. Generally I never have had issues with coming close to my cap until I purchased my Xbox One. Now I have downloaded quite a few
digital games since getting the Xbox One so I imagine most of my usage is from the 20-30 gig games I've downloaded.

My question is when I purchase a game by buying the disc and start to install the game, does the game install completely from the disc? Or is it downloading it as well? I hope this isn't the case. If I have a disc in the drive it should just install completely
off the disc with the exception of any initial updates to the game of course over Xbox Live.

Hordie · Oct 31, 2014

Installing games

Hi DiseasedBadger,

Sorry you're having issues installing your Xbox One game.

Make sure that you’re connected to Xbox Live and signed in with the profile that originally purchased the content.

Try making sure you have enough space:

Say “Xbox, go to notifications,” or select Notifications in the upper-left corner of your Home screen.

See if there are any notifications about low or unavailable hard drive space. Xbox One will alert you when you’re running low.

If there’s a notification about low drive space, you’ll have to either delete content to free up space or add an external drive. For information about setting up and managing external storage, seeUnderstand
and manage storage on Xbox One.

Are you wireless or wired? If you are wireless try installing the game using a wired connection.

If that doesn't work, see if you're plugged into a power strip. If you are, then plug the console directly into the wall (this seems silly, but honestly the power strip does some weird things sometimes).

Finally follow the link below and try any steps that are not listed here.

http://support.xbox.com/en-US/xbox-one/downloadable-content/download-game-problem

Post back and let us know!!

Obsessive Power · Oct 31, 2014

The new call of Duty? My only guess is because you got it early, the console is looking for the update which it can't get because the International release date is 3 November with Europe on 4 November.

Try taking your console offline and install from there. You should be able to play the single player in offline.

MessiahBrowny · Oct 31, 2014

Loads have installed it mate.i have took it offline still won't install

MessiahBrowny · Oct 31, 2014

it did ask me to install update i hit ok then it tried to install and it won't how do i get rid of the update and try and install the game again

MessiahBrowny · Oct 31, 2018

So far its working now took console offline and all of a sudden it started to download.Am guessing once done i connect my Ethernet back up and then the update will install

sumothong01

I have a live chat scheduled with them in the morning. Would have liked to done it tonight but had to go to work. Ill let you know if I get a resolution to this.

I just need them to be honest with me. If there is a problem, fine I'll cancel the download. I only bought it because it was so cheap.

I didn't have these issues last gen.

MessiahBrowny

So far its working now took console offline and all of a sudden it started to download.Am guessing once done i connect my Ethernet back up and then the update will install

Galaxy Golden

Have you also tried performing a power cycle? Hold down the power button for 5-10 seconds, then turn the console back on.

XBF - Staniel

Just an update but I am actively engaged with our engineering team to see if there is something going on here.

As a follow-up, but have you filed a bug on Windows Feedback hub regarding this?

If not, please take a minute to do so

On your PC, hit Win + F
Click on the + Give new feedback button in the top right
Fill out the remaining questions
In the Category section, choose Gaming and Xbox and Game Installation

XBF - Staniel

Greetings ZacharyCoolio,

Have you attempted to Repair and Reset the Xbox App and Gaming Services? Please follow the steps below to help.

Open the Settings app on your computer and go to Apps, then find the Xbox app.
Next, click Advanced Options, then scroll down the list and click Repair (let it repair) then click Reset (let it reset)
Now repeat for Gaming Services and the Microsoft Store.

Something else you need to check are the core services that run in the background which provide the Xbox app, and Game Pass all their functionality and connectivity.

Next, open the Start menu, search Services then open Services. Scroll down the list and find all of the Xbox entries (they are near the bottom).
Gaming Services (There are 2 of them)
Xbox Accessory Management Service
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
When you find them right-click on them and select Start. If you can see that they are already running, you can skip them.

Let us know if this helps and happy gaming.

Installing games issue?