Installing game issues

Discus and support Installing game issues in XBoX Games and Apps to solve the problem; For awhile the games I'd play on disk would run decently. But now when I install a game disk to the drive my Xbox will no longer read it. ~For... Discussion in 'XBoX Games and Apps' started by Dreadful Shaco, Jan 1, 2014.

  1. Installing game issues


    For awhile the games I'd play on disk would run decently. But now when I install a game disk to the drive my Xbox will no longer read it.

    ~For example: I was playing DOA5U on my Xbox 360 Perfectly fine today no issues what so ever.

    ~I decided to install the game after putting it off for awhile.

    ~I get back and go to start up the game.

    ~It says "Play game." Without the picture.

    ~ I get to a black screen with the unrecognizable disk message popping up.

    This has happened on multiple games, anyone know why?

    ~~Side note, I'm using one of the old white models. It only started recently~~

    :)
     
    Dreadful Shaco, Jan 1, 2014
    #1
  2. Mister Cizl
    Mister Cizl Guest
    Issues installing games (0x87E00065)

    Hey The DSider! Because the games are brand new I would suggest returning them for a different copy with your retailer. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Cizl, Jan 1, 2014
    #2
  3. TheDSider
    TheDSider Guest
    Issues installing games (0x87E00065)

    Hello team,

    I'm hoping someone can help me. My Xbox One S is three weeks old, I've installed a few games (both digital and from disc) without issues. I then bought five new games on disc and began installing them; all of them were fine, except two. Metal Gear Solid
    V Day One Edition
    and Fallout 4. These games are all brand new, retail purchased, never opened. But I get the 0x87E00065 error when installing them and very strangely, they both give this error after exactly 2.00 GB is installed (see attached
    pics).

    Installing game issues [​IMG]

    Installing game issues [​IMG]

    I've tried installing in offline mode, deleting the data and reinstalling, following the

    Microsoft guide
    for this error but still no joy. If I install while online and downloading the updates for the game, it errors out as well, just at a different point.

    Installing game issues [​IMG]

    I successfully installed other games from disc after giving up on these two so I don't think this is an issue with the internal hard drive or Blu Ray drive. And the fact they both stop at exactly 2.00 GB seems like more than a coincidence. Is anyone able
    to shed some light?

    Looking forward to hopefully having a solution!

    Cheers Installing game issues :)
     
    TheDSider, Jan 1, 2014
    #3
  4. MattKV1
    MattKV1 Guest

    Installing game issues

    Hello FearFluttershy,

    I'm sorry to hear that you're having that problem. I have an older Xbox 360 model myself. One thing I would try, is to disconnect your Xbox 360 hard drive when your console is off. After you do that, turn on your console and load into your dashboard.


    Turn off your console again, re-connect your Xbox 360 hard drive, and restart.

    See if that helps you out any.

    Here is a link to the hard drive troubleshooter on the Xbox Support website: support.xbox.com/.../hard-drive

    I hope this works for you, and Good luck!
     
    MattKV1, Jan 2, 2014
    #4
  5. I don't really know how to correctly reply to things here. (still getting used to it)

    I've tried that multiple times MattKV ,but to no avail. Any other suggestions?
     
    Dreadful Shaco, Jan 2, 2014
    #5
  6. MattKV1
    MattKV1 Guest
    Hello again. I've thought more about your question. First of all, I would recommend you try and clear your console's cache. Here is a link to learn about how to do this: support.xbox.com/.../clear-system-cache

    If that doesn't seem to solve your issue, then head over here to learn about how to transfer the data off of your hard drive at this link: support.xbox.com/.../storage

    It sounds like you may have to re-format your drive, or it is possible your drive may be beginning to fail. You are using an Official Microsoft Xbox 360 drive, right?

    Please update myself and the other Ambassadors after you try what I've suggested in this post. Thanks and good luck!
     
    MattKV1, Jan 4, 2014
    #6
  7. Hi I have bought gtav for me to play on my son's x box 360 however when he originally set his x box up he put on parental controls and he cannot remember the password he used! I have tried re setting the whole settings but cannot. Any help would be greatly
    appreciated Thank you
     
    WiriestMoss4108, Jan 4, 2014
    #7
  8. MattKV1
    MattKV1 Guest

    Installing game issues

    MattKV1, Nov 1, 2018
    #8
  9. sumothong01 Win User

    Game Install Issue

    I have a live chat scheduled with them in the morning. Would have liked to done it tonight but had to go to work. Ill let you know if I get a resolution to this.

    I just need them to be honest with me. If there is a problem, fine I'll cancel the download. I only bought it because it was so cheap.

    I didn't have these issues last gen.
  10. MessiahBrowny Win User

    Installing games issue?

    So far its working now took console offline and all of a sudden it started to download.Am guessing once done i connect my Ethernet back up and then the update will install
  11. Galaxy Golden Win User

    game installation issues

    Have you also tried performing a power cycle? Hold down the power button for 5-10 seconds, then turn the console back on.
  12. XBF - Staniel Win User

    Game Installation Issues

    Just an update but I am actively engaged with our engineering team to see if there is something going on here.

    As a follow-up, but have you filed a bug on Windows Feedback hub regarding this?

    If not, please take a minute to do so

    1. On your PC, hit Win + F
    2. Click on the + Give new feedback button in the top right
    3. Fill out the remaining questions
    4. In the Category section, choose Gaming and Xbox and Game Installation
  13. XBF - Staniel Win User

    Game Installation Issues

    Greetings ZacharyCoolio,

    Have you attempted to Repair and Reset the Xbox App and Gaming Services? Please follow the steps below to help.

    • Open the Settings app on your computer and go to Apps, then find the Xbox app.
    • Next, click Advanced Options, then scroll down the list and click Repair (let it repair) then click Reset (let it reset)
    • Now repeat for Gaming Services and the Microsoft Store.
    Something else you need to check are the core services that run in the background which provide the Xbox app, and Game Pass all their functionality and connectivity.

    • Next, open the Start menu, search Services then open Services. Scroll down the list and find all of the Xbox entries (they are near the bottom).
    • Gaming Services (There are 2 of them)
    • Xbox Accessory Management Service
    • Xbox Live Auth Manager
    • Xbox Live Game Save
    • Xbox Live Networking Service
    • When you find them right-click on them and select Start. If you can see that they are already running, you can skip them.
    Let us know if this helps and happy gaming.
Thema:

Installing game issues

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