Installing game from code redemption

Discus and support Installing game from code redemption in XBoX Games and Apps to solve the problem; I redeemed a code for a full game but cannot play it. I found it under my order history as 0.00 but it doesn't specify redeemed code as the purchase... Discussion in 'XBoX Games and Apps' started by ChrissyMillares, Jun 16, 2019.

  1. ChrissyMillares
    ChrissyMillares Guest

    Installing game from code redemption


    I redeemed a code for a full game but cannot play it. I found it under my order history as 0.00 but it doesn't specify redeemed code as the purchase option. I found the game in the store and it said, I owned it and Install/Play. When I hit that button it
    opened a pop up that said I could buy the game or install a free trial, so I installed the free trial thinking I could re-inter the code inside the game or something to unlock the full thing but I haven't found anywhere to do that. I cannot locate the game
    in the My Microsoft Store library, except under Installed games, but since its just the free trial that's not what I need. Please help. Thank you.

    :)
     
    ChrissyMillares, Jun 16, 2019
    #1
  2. PremierSlayer88 Win User

    Missing Sea of Thieves DLC

    Yeah i a message from xbox xbox but it wasnt a redemption code, it just said to install from my games and apps and its not there.
  3. ChrissyMillares Win User

    Installing game from code redemption

    I bought an xbox and it came with a windows 10 edition code and that is what i redeemed. When i play it it says its a trial version but the code says its for a complete full game.
  4. EggsBoxJuan Win User

    Installing game from code redemption

    Hi, the Xbox and PC versions of Minecraft are two different beasts, was the code you redeemed for the Xbox version ? If so you'll need to either buy an Xbox ( not really a good idea for one game ) or purchase the PC version of Minecraft.

    The console version of the game is simply titled Minecraft and the PC version is titled Minecraft for Windows 10 as far as I am aware.
  5. ChrissyMillares Win User

    Installing game from code redemption

    I'm sorry, I didn't mention that I am using my computer not an Xbox. I have no past due balances and tried to redeem the code again, but it says already redeemed. Its for Minecraft if that helps anything.
  6. StevenSF3 Win User

    Installing game from code redemption

    Hi Chrissy,

    I would recommend trying to redeem the code again by scrolling to the store tab from the home screen on your console then Redeem code.

    Also, you can check your subscriptions and make sure there are no past due balances. Go to your account, pressing the Xbox Button on your controller and scrolling to your profile, then select my subscriptions.

    If all looks good and the code was redeemed correctly you may need to request a call from support here:

    https://support.xbox.com/en-US/contact-us

    Please let us know if you have any more questions.
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Installing game from code redemption

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