Installation stops when moving games and corrupts data on external SSD

If anyone is interested, we managed to find that the problem only occurs if the game is installed on an external ssd.

If the game is moved from the ssd to the internal hdd the problem does not occur. Formating the ssd and moving the game back did not fix the problem. Other games launch fine from the external ssd.

The problem seems to be linked to (external?) ssds and (Rise of the Tomb Raider?) DLCs.

The drive is not that old and I have only had two games on it from when I got it. The data on it is ok because when I move the game from the external to internal it works fine. So the data's not getting corrupted. The games only don't work when played
off the external drive.

Will copying the game from the internal to external move the save games as well as the installed game? When I try to manage the game it just shows the installed game and not the save data.

Interesting. I have the game and all it's DLC installed on an external hard drive with no issues. The only difference I can see is that you're using an SSD hard drive where I use a plain old WD Elements.

I'm wondering if it's something to do with the nature of how SSD drives store data compared to none SSD drives.

Do you have the external drive set as the default location for all downloads/installs in the storage settings on the Xbox ?

Hello Diesel_X,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on my understanding, the issue started after moving the 8TB M.2 SSD from internal drive to external drive and putting back the 1TB M.2 SSD that comes with the device making it your internal drive. Let us see what we can do to help.

We would like to ask few questions to help us isolate the issue further.

1. Did you remove 1TB M.2 SSD when you decided to move internally the 8TB M.2 SSD in your device or both was installed in your computer?
   
2. What was the disk letter assignment for 1TB M.2 SSD when it was connected to your device?
   
3. What was the default drive path location selected for your Xbox games and apps?
   
4. When moving externally the 8TB M.2 SSD, did you mean you installed back 1TB M.2 SSD and set it as your internal drive?
   
5. For games that launch after moving your 8TB M.2 SSD and got an error, did you install it through your 1TB M.2 before?
   
6. Are you able to launch your Windows application just fine after moving the 8TB M.2 SSD externally?
   

It is possible that due to the changes with your drive, your device is able to detect the external drive which is your 8TB M.2 SSD and not able to detect the 1TB M.2 SSD which become your internal drive since your internal drive before was moved externally.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator