Installation Stopped, Xbox One downloads

I just tried installing Killer Instinct for free digital download on my Xbox One and the install stopped no option.

If you’re trying to install an Xbox One game from a disc and the installation process stops at or near 0%, this could be happening if your console is trying to download an update for the game while the game is installing. If you're trying to download
and install a digital game, see Problems downloading a game or app on Xbox One.

Hi Jonah,

Thanks for reaching out to us today. I'm sorry to hear about the current issue installing Gears of War 4.This issue can occur if the console tries to download an update for the game while the game is installing.
For example, if you see a “Download stopped” error, you may need to install an update before the download can complete.

If you're trying to download and install a digital game, see Problems downloading a game
or app on Xbox One.

To fix this issue, try the following solutions on our article

'The installation process stops at or near 0% when installing an Xbox One game from a disc'

Give it a shot let us know how it goes.

This may be a redundant question to ask, but have you exhausted the troubleshooters on the Xbox Support website related to games and apps installation issue?

I'll provide them for you just in case you haven't or would like to run down them again.

https://beta.support.xbox.com/help/...game-or-app-installation-problems-on-xbox-one

https://beta.support.xbox.com/help/...eshoot-slow-game-or-app-downloads-on-xbox-one

An installation stopping could also be the result of poor internet quality and connection errors. There's a support page for that as well: https://beta.support.xbox.com/help/...ct-network/xbox-one-network-connection-errors

We can only assume Xbox is working on troubleshooting issues with their products. However, it is inappropriate for users to outright claim that they are when in reality we as community helpers have zero idea what support is working on at the specific moment
in time. With that addressed, if you particularly cannot find what you need on the support site... contacting them online or through Twitter would definetley help you get connected to an official support agent. On Twitter as well, they give daily updates on
what is for a fact currently being looked at.

https://beta.support.xbox.com/contact-us

https://twitter.com/xboxsupport

If you haven't done so, you can talk to a virtual agent about your problem, they can help you step by step.

https://partner.support.services.microsoft.com/en-us/contact/virtual-agent/?partnerId=xbox&theme=xbox&flowId=Xbox-ContactUs