'Installation stopped' when downloading games from Xbox Microsoft Store

Oracle2468 · Nov 19, 2019

Hi,

I have an Xbox One and recently it has gained an issue wherein every-time I try to download a game from the store it will start installing and even before it reaches 1%, it says 'installation stopped'.

I've found articles online and have followed all the advice given; power cycled my Xbox, deleted local saves, cleared the cache, changed the DNS and even fully reset my Xbox to factory settings, but nothing has resolved the problem.

My network connection is fine and it says I am connected to the store and to Xbox Live.

Does anyone have any suggestions on what else there is to try?

Thanks

:)

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

Oracle2468

I've just done that and still no change. I tried to download an update for a game I installed from a disc and it still came up with an immediate installation stopped.

ncutt010

Found a similar fix!!!

1) uninstall Blu-ray app

2) when you get the installation stopped error go to the game in the xbox store. A button should say "install" in the xbox store

3) remove your disc and immediately click the install button in the xbox store. This will download the game instead of installation it from the disc.

Takes much longer but worked for me.

Cureless Mango

Hi, I'm using the internal hdd. I can download/install apps from Microsoft store (youtube, spotify etc) the problem is I cannot download online purchased games, installation process stops at 0%. The hdd is ok, I've installed Division 2 from disc with no
issue but still can't play it because the update process stops at 0%...

HeitaGrimm

I can install games that dont open the xbox app like candy crush, but some links refer me to the xbox app and even starting downloads from there fails. When it starts preparing/downloading from xbox app, the windows store continues saying "install from xbox app" and doesnt give the stop square button like other apps.

'Installation stopped' when downloading games from Xbox Microsoft Store