"Installation Stopped" - Purchased game won't download

Fedaykin42 · Aug 12, 2019

Good morning all,

I'm having an issue that I can't seem to resolve. I purchased the Jack Party Pack 5 recently and the game absolutely will not download to my system. As soon as I attempt to download it, I get an error that says "Installation Stopped". The download progress
does not increase at all, it sits at 0% for about 10 seconds or so then says installation stopped.

I should note that I have successfully downloaded and installed other games since this issue has come up. It seems to be limited to specifically the Jackbox Party Pack 5 game.

Some details of my setup:

Xbox One X Project Scorpio Edition

Wireless network connection

Instant-On power mode

Xbox Insider Preview Beta Ring - Build 19h1 1908.190806-1945

Active Xbox Gamepass Ultimate subscription

External HDD and SDD attached to system, but game is attempting to download to internal HDD; plenty of space on the internal HDD

Game was purchased via the MS Store website and attempted to push the game to my system remotely. I have had this work without issue in the past.

Things I've tried to resolve this issue (obviously none have worked):

Removed game from my queue and attempted to re-download from the MS Store

Rebooted my Xbox

Shut down xbox, unplugged it from power for 1 minute, plugged back in and restarted

Disabled wifi and reconnected to my network

Checked for system updates; no updates available

Asked it nicely to work

I'm running out of ideas. Does anyone at Microsoft have any thoughts on what can be done here?

:)

Fedaykin42

An update on my issue. I made this same post on the Xbox One subreddit on Reddit and was provided a solution. I had to change the default install location from my internal HDD to one of my externals then cancel the download and restart it and that worked
for me. I don't understand why the game wouldn't install to my internal drive since there is plenty of free space there for the game but I'm just glad it's working now. Thanks all for your help.

Fedaykin42

I will take a look at these links and see what happens, thanks.

Fedaykin42

Unfortunately I do not have another Xbox to try the game on. The issue was happening on the last 2 dashboard preview updates but I don't have another console to try it on

Fedaykin42

Thank you for the response. I have tried all the recommended tasks on that support article before but none of that has helped.

XBF Brad A

Hi Fedaykin,

Thanks for letting us know how you were able to download the game. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion
to talk to fellow gamers.

Thanks,

Brad

"Installation Stopped" - Purchased game won't download