Installation stopped on update.

Hello Slyporks, I would highly suggest clearing your mac address. To do this go into your Xbox One system settings -network settings- advanced network settings -click on alternate mac address -from here confirm the clear of the mac address and your console
will reboot. Hope this helps!

Hi there!

I'm sorry to hear you've been having issues updating your games. My best advice, would be to uninstall the games that have the issues, and try re-installing them. Most times, this fixes the issue, but if it persists, there may be some issue with your storage
device or Xbox.

Try looking at the support article here, and if nothing has solved the issues, please feel free to get in touch again with some updates, and the community will help as best as we can.

https://support.xbox.com/en-GB/games/troubleshooting/game-installation-process-stops

Hope this helps!

L

Hi there,

Run the network test on the console to verify if all is fine or not, if all good then try the following steps:

1. Stop/cancel the current installation and if needed remove the installed game
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Download/Install something else, like a game or demo and see if it fully installs or not, wait for it to install
4. Download/Install Fifa 20 again and see if the install (and update) complete or not.

Let us know the results

Hi,

If you have followed this troubleshooting > https://beta.support.xbox.com/help/...game-or-app-installation-problems-on-xbox-one
and it still not working, i suggest you to delete all dlc and fifa 2020 game from your console and re-install them and wait 100% before trying to play.

Regards

Hi Doddy,

Thanks for the updates and replies. As you have done all the troubleshooting. and currently having issues with subscriptions also. There may be an issue with the account itself. We recommend to request a call from support and go over things with them. Your
profile has been synced as you have had to add it back to the console since the resets.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad