Installation issue on the Microsoft Store

Discus and support Installation issue on the Microsoft Store in XBoX on Windows to solve the problem; Hello, I recently purchased the Xbox Pass for PC, downloaded Age of Empires Definitive Edition on my main device (a tower PC) and everything was fine.... Discussion in 'XBoX on Windows' started by Criftenma, Sep 25, 2019.

  1. Criftenma
    Criftenma Guest

    Installation issue on the Microsoft Store


    Hello,

    I recently purchased the Xbox Pass for PC, downloaded Age of Empires Definitive Edition on my main device (a tower PC) and everything was fine. Then I tried to install it on another device (my laptop) and I simply couldn't, the installation button is grayed,
    I can't click it and there's no error message.

    I tried to reboot, go admin, checked my internet connexion, disabled my antivirus and created a firewall exception, even tried to download it on another connexion... Nothing worked. Does someone know a solution ? Or has experienced the same issue before
    ?

    Thanks !

    :)
     
    Criftenma, Sep 25, 2019
    #1
  2. XBF Leo G Win User

    Installation issue on the Microsoft Store

    Hello Criftenma,

    Thank you for posting on the Xbox forums. We understand that Age of Empires Definitive Edition is not able to be downloaded from the Microsoft Store to your laptop since the installation button is not clickable. We recommend making sure that
    Windows 10 is up to date. You can try performing
    a clean boot. A “clean boot” starts Windows with a minimal set of drivers
    and startup programs, so that you can determine whether a background program is interfering with your game or program. Be sure to let
    us know the results!
  3. steeledwand7664 Win User

    Installation issue on the Microsoft Store

    Are you signed in with the same MS account on your laptop as you are on your tower PC
  4. XBF John Win User

    update fs2020 problemen

    Hallo,

    Probeer deze pagina's van Flight Simulator Support:

    1. Microsoft Store - Download & Installation issues, Part I - Checklist – Microsoft Flight Simulator Support
    2. Microsoft Store - Download and Installation issues, Part II - Basic Troubleshooting – Microsoft Flight Simulator Support
    3. Microsoft Store - Download and Installation issues, Part III - Advanced Troubleshooting – Microsoft Flight Simulator Support
    4. Microsoft Store - Cannot install or update Gaming Services – Microsoft Flight Simulator Support
    Met vriendelijke groet,



    [Bovenstaande tekst is automatisch vertaald en geeft mogelijk geen nauwkeurige weergave van het oorspronkelijke bericht.]

    Hello,



    Please, try these pages from Flight Simulator Support:

    1. Microsoft Store - Download & Installation issues, Part I - Checklist – Microsoft Flight Simulator Support
    2. Microsoft Store - Download and Installation issues, Part II - Basic Troubleshooting – Microsoft Flight Simulator Support
    3. Microsoft Store - Download and Installation issues, Part III - Advanced Troubleshooting – Microsoft Flight Simulator Support
    4. Microsoft Store - Cannot install or update Gaming Services – Microsoft Flight Simulator Support

    Best Regards,

  5. Nkosana23 Win User

    Microsoft Store Xbox installation issues

    Hi. My name is Brilliant and I am happy to assist you today.

    Can you try power off your console. Remove the power supply. Press and hold the Power button for 15 seconds without the power. Release the button and plug back your power supply. Turn on your Xbox and retry downloading from the Store. Also make sure you have enough space for downloads.

    I hope this helps resolve your query.
  6. pasqualeeno Win User

    Flight Simulator update - store

Thema:

Installation issue on the Microsoft Store

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