Installation and update problems

Erik Alejandro Garcia · Apr 3, 2025 at 1:22 AM

I had an incident and my Xbox Series S fell abruptly to the ground. Everything seems fine, but the edges of the case were dented.

I turned it on, obviously, to check that everything was okay, and there seems to be no problem except that now I can't install or update any games. Is there a way to fix this, or should I take it in for repair?

:)

Smwutches

There currently seems to be an issue with everyone being able to update games. So there is a server issue at the moment. I'd try again later and see if there are still issues.

Darkhawk Ninja

Check out this page full of game installation troubleshoot tips:

https://support.xbox.com/en-US/xbox-one/store/download-game-problem

The most common problem is updates. Make sure to decline any updates as it is installing. For some reason, allowing the updates to install while the game is installing causes issues. You can always queue the updates after the base game is installed.

Hope this helps!

LEGOLumberjack

I'm having the exact same problem since the May update installed last night. Has the update installed for you?

StuartATrueRed

The update for FIFA12 is not installed in the cache. It's installed with the FIFA12 saved data. Just delete the update, and start FIFA12, it will re-update, and hopefully solve your problem.

XBF Steven R

Hey there NhexTurtle

Thanks for reaching out to the Forums for helpful advice on how to tackle this situation you're encountering. I can totally understand how having such issues while trying to update and install games could be frustrating.

I suggest reviewing and trying the steps outlined in our Troubleshoot game installations on Windows 10.

When you get the chance, give the information on the article a look through, try those steps and let us know if that positively affected the problem.

Much Thanks!

Installation and update problems