Inquiring about a taken gamertag

Discus and support Inquiring about a taken gamertag in XBoX Games and Apps to solve the problem; I recently posted another question pertaining to this issue but reported it as answered a bit too hastily. I did some research, contacted a few more... Discussion in 'XBoX Games and Apps' started by Fresh Pancake1, Mar 22, 2019.

  1. Inquiring about a taken gamertag


    I recently posted another question pertaining to this issue but reported it as answered a bit too hastily. I did some research, contacted a few more areas of Microsoft support and now I am back.

    My issue is just that I want a gamertag from an account that has been inactive for at least seven years, at least the same amount of time my current Xbox Live account has been active. After my first post I verified that they have been inactive, there is
    no gamerscore, no game activity, etc. Definitely made as an Xbox account however as the picture is of an old Xbox 360 avatar.

    In my first post I learned all accounts inactive for 5 years will be deactivated, as of 2016. This of course means I'd be waiting until 2021, which I am not too keen on doing.

    I then contacted Xbox support via chat, and they told me I could try waiting for a gamertag recycling this year, which was the first time I have heard of this, otherwise this issue may have been resolved a few years back. The issue is that there has not
    been a recycling since 2016, when the account deactivation process was automated to delete them after 5 years (with the start point being 2016).

    I then tried calling support in the hope of finding a method to contact someone who would be very knowledgeable in this subject, such as through email or something, as support chat gave me inaccurate info. They said there was no emails I could really go
    to, just chats and calls.

    Basically, I just want to make the case to someone that the account with the gamertag I want has been inactive for well over 5 years, and it could be justified to renew the gamertag for use. In 2016 the decision was made to deactivate accounts after 5 years,
    with the main issue being that this was starting in 2016, so they would at earliest be deactivated in 2021, even if they have been inactive for longer than 5 years at this point.

    What I need to know is if there is anyone/any support on Microsoft I could possibly contact about this issue (that I have not already tried), any emails or whatever else I could try to resolve this, I'm a bit stubborn with it (probably too stubborn) as this
    is the last account I use that I have not successfully changed to the correct username.

    Sorry for the long read, appreciate any help that can be offered on the subject. Thanks.

    :)
     
    Fresh Pancake1, Mar 22, 2019
    #1
  2. Smwutches Win User

    Inquiring about a taken gamertag

    As stated in your other thread, the only way to get the tag is if the original owner changes it, or it's freed up after the 5 years. There is no way to request a tag. Since tags can be in use on other Microsoft services, the owner could still be using
    the tag elsewhere so it wouldn't be fair to them to take it.
  3. XBF Erick C Win User

    Inquiring about a taken gamertag

    Hi there!

    Thanks for reaching out to us on the Forums. It looks like your question has been answered on your previous thread, Please refrain from posting duplicate threads as this does go against
    the
    Xbox Forums Guidelines
    .

    Unfortunately we are unable to assist with this specific situation as these gamertags are only released periodically and of course when they are no longer active. In this case if you
    are unable to get the gamertag that you are looking for it is simply not available for use. Just keep an eye out and check back periodically, never know when it can become available.

    Happy Gaming!
  4. Spazpol Win User

    Inquiring about a taken gamertag

    Unfortunately there is no one in specific you can request this service of. Just to periodically check if the tag does ever make itself available is the only option. It was nice that they did release tags with no GS or activity after years of non-use.
    But it is up to Microsoft and their teams if they will do that again.
  5. Z Roach Returns Win User

    forced gamer tag change,

    The account suspension forum is only for inquires about action that has been taken about an account, not for re obtaining gamertags that are clearly against the COC. Please do not post there regarding this matter as the above poster indicated.
  6. bowski477 Win User

    Gamertag Changed

    Please use the following forum to inquire about any enforcement action taken against your Gamertag. Thanks.

    forums.xbox.com/.../41.aspx
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Inquiring about a taken gamertag

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