Inifinite Warfare

Hi,

We have to consider different factors that may affect your online gameplay in Call of Duty: Infinite Warfare. Let's answer the following questions so we can gain a better grasp of your concern:

• Are you accessing Call of Duty: Infinite Warfare on a Windows 10 computer or an Xbox One console?
• Do you have the physical copy or the digital version of the game?
• Are you getting any error messages?
• Is your device connected to a wired or a wireless network?
• Is this issue happening to other online games as well?

Make sure to check the
status of Xbox Live and the
game publisher's servers for any service alerts.

If you're using an Xbox One console, visit
I am experiencing slow performance when playing Xbox One games on Xbox Live and perform the steps provided. Otherwise, check out

Game freezes or stops responding on a Windows 10 device.

Inifinite was ok to be but 2 could have been better.

For me, possibly just Halo: Inifinite. Maybe there will be more games underway.

1. Are you getting any error messages?------No

2. Do you have the physical copy or digital version of the game?-----Digital

3. Is your Xbox One console connected to a wired or wireless network?----Wired

4. Are you encountering issues with playing other games online?-----No

Multiplayer Connection Test on Xbox console and no errors

System settings the Nat type is open and this is the only game that this happens with.

Network settings---Everything Is what it is supposed to be

Yesterday 1/24/17 I was playing and Nat was Moderate in Game but open in System Settings

also am running close to 60 megabits per second on cable

Thanks for keeping us in the loop. To help resolve your concern with online gameplay in Call of Duty: Infinite Warfare on Xbox One, refer to the following solutions:

Solution 1: Clear Persistent Storage

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Disc & Blu-Ray.
5. In the Blu-Ray section, select Persistent Storage.
6. Select Clear persistent storage.
7. Restart your Xbox One console. Access the game again and check if the same instance occurs.

Solution 2: Clear MAC Address

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings.
6. Select Advanced settings.
7. Select Alternate MAC address.
8. Select Clear.
9. Select Restart. Access the game again and check if the same instance occurs.

Solution 3: Remove and re-add your Microsoft account on Xbox One

Refer to this link and perform the steps provided. Make sure to restart your Xbox One console before re-adding your Microsoft account
on the Xbox One. Then, access the game again and check if the same instance occurs.





Solution 4: Reset your Xbox One to factory defaults

1. Scroll left on the Home screen to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console.
7. On the Reset your console? screen, select Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting
   your games or apps. This will save you from downloading or reinstalling the large game files. After its completion, access the game again and check if the same instance occurs.

For in-depth assistance about the game, you may also get in touch with the game publisher -
Activision.

Let us know how it goes.