"Information needed", but my DOB is correct!

Discus and support "Information needed", but my DOB is correct! in XBoX Rewards & Social to solve the problem; Pretty much what the title says! 56b7090b-b33b-4c98-b650-07ecf61acc2d Discussion in 'XBoX Rewards & Social' started by Jimmy Jangle, Dec 6, 2016.

  1. Jimmy Jangle
    Jimmy Jangle Guest

    "Information needed", but my DOB is correct!


    Pretty much what the title says!

    :)
     
    Jimmy Jangle, Dec 6, 2016
    #1
  2. iNb4 Ownage
    iNb4 Ownage Guest
    How Do I Edit Age Settings?

    Hello, apologies but you can not change the DOB on an account once it has been set. You will need to create a new account with the correct DOB information or wait until the account matures.
     
    iNb4 Ownage, Dec 6, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    My information is correct

    Hello SABERTOOTH24,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused. We see that your deposits have
    been successfully completing into your account.
     
    XBLRewards8, Dec 6, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    "Information needed", but my DOB is correct!

    Hello Jimmy Jangle,

    There is currently an error correctly formatting some user's date of birth entries, which is causing us to see incorrect birth dates for some users. For example, our server is currently trying to convince us that your are roughly 117 years old. We are currently
    working on correcting this issue. This does not negatively impact your Rewards Account in any way. It is just a piece of information that was flagged as being out of the ordinary.
     
    XBLRewards8, Dec 6, 2016
    #4
  5. XBLRewards8 Win User

    "Information needed", but my DOB is correct!

    Hello Jimmy Jangle,

    There is currently an error correctly formatting some user's date of birth entries, which is causing us to see incorrect birth dates for some users. For example, our server is currently trying to convince us that your are roughly 117 years old. We are currently
    working on correcting this issue. This does not negatively impact your Rewards Account in any way. It is just a piece of information that was flagged as being out of the ordinary.
  6. iNb4 Ownage Win User

    How Do I Edit Age Settings?

    Hello, apologies but you can not change the DOB on an account once it has been set. You will need to create a new account with the correct DOB information or wait until the account matures.
  7. AnEvilVet Win User

    Date of Birth - Data Protection issue

    My DOB on Live is correct and I am 100% certain that my Xbox Live account was created with the same DOB. However, Live support staff are informing me that the month they have recorded is different and will not allow me to update it even though they legally
    have to under DPA if I notify them that their records are incorrect.

    Regardless of why I want this data, it is my legal right to request it and ensure that records held about me are correct.
  8. bowski477 Win User

    Change date of birth

    Apologies but the EA servers will only allow players over the age of 13 to play online. This is their age restriction not Xbox's.

    -

    In the matter of trying to change your DOB, that is something you cannot do. Once you put in your DOB when creating the account there is no changing it. If you know your birthday and enter it correctly you shouldn't need to change it as entering false information
    on your account is not allowed. When you create an account the process calls for you to confirm the DOB information twice to ensure you have the correct info.

    -

    If you feel that PS3 will offer you a better experience, by all means.
  9. XBLRewards8 Win User

    My information is correct

    Hello SABERTOOTH24,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused. We see that your deposits have
    been successfully completing into your account.
Thema:

"Information needed", but my DOB is correct!

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