"Information needed", but my DOB is correct!

Jimmy Jangle · Dec 6, 2016

Pretty much what the title says!

:)

iNb4 Ownage · Dec 6, 2016

How Do I Edit Age Settings?

Hello, apologies but you can not change the DOB on an account once it has been set. You will need to create a new account with the correct DOB information or wait until the account matures.

XBLRewards8 · Dec 6, 2016

My information is correct

Hello SABERTOOTH24,

We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused. We see that your deposits have
been successfully completing into your account.

XBLRewards8 · Dec 6, 2016

Hello Jimmy Jangle,

There is currently an error correctly formatting some user's date of birth entries, which is causing us to see incorrect birth dates for some users. For example, our server is currently trying to convince us that your are roughly 117 years old. We are currently
working on correcting this issue. This does not negatively impact your Rewards Account in any way. It is just a piece of information that was flagged as being out of the ordinary.

XBLRewards8

Hello Jimmy Jangle,

There is currently an error correctly formatting some user's date of birth entries, which is causing us to see incorrect birth dates for some users. For example, our server is currently trying to convince us that your are roughly 117 years old. We are currently
working on correcting this issue. This does not negatively impact your Rewards Account in any way. It is just a piece of information that was flagged as being out of the ordinary.

iNb4 Ownage

Hello, apologies but you can not change the DOB on an account once it has been set. You will need to create a new account with the correct DOB information or wait until the account matures.

AnEvilVet

My DOB on Live is correct and I am 100% certain that my Xbox Live account was created with the same DOB. However, Live support staff are informing me that the month they have recorded is different and will not allow me to update it even though they legally
have to under DPA if I notify them that their records are incorrect.

Regardless of why I want this data, it is my legal right to request it and ensure that records held about me are correct.

bowski477

Apologies but the EA servers will only allow players over the age of 13 to play online. This is their age restriction not Xbox's.

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In the matter of trying to change your DOB, that is something you cannot do. Once you put in your DOB when creating the account there is no changing it. If you know your birthday and enter it correctly you shouldn't need to change it as entering false information
on your account is not allowed. When you create an account the process calls for you to confirm the DOB information twice to ensure you have the correct info.

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If you feel that PS3 will offer you a better experience, by all means.

XBLRewards8

Hello SABERTOOTH24,

We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused. We see that your deposits have
been successfully completing into your account.

"Information needed", but my DOB is correct!