Info about changing my router security protocol

Hi Kimberly, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Which error message are you receiving?

Which Security Protocol is your connection using?

Should.be using wpa2 psk

Not.enterprise etc most consoles won't support pc.or business grade encryption

I have the same problem, if you connect it with an ethernet cable if you register your mac adress to the uni website

Hey Klaus!

Thanks for bringing this issue to us unfortunately this has to be addressed by the school IT department since the issue is the Consoles MAC address has to be given permission to access the network. Reach out to them and they should be able to assist in the
matter! Also try Clearing out the Network Card Cache (alternate MAC address) by following these steps:

To clear the alternate MAC

Settings

Network

Network settings

Advanced settings

Alternate MAC address

Select Clear and then Restart

Hi I did the windows 10 update a couple of days ago and ever since my xbox wont connect wireless to the router only by Ethernet cable I keep getting:

Your security protocol will not work: This console supports WPA/WPA2 (personal), WPA2(personal), and WEP network security protocols, but your router is using something else. You will need to change your route's configuration.

For info about changing your router's security protocol, visit xbox.com/networkhardware. After you have changed it, chck your connection again.

>Check again

I went in and check that my router setting were correct and they were set on the right settings I rang up xbox and of course no help the told me as this was a preview program problem I would have to come here as they don't have phone support for preview
and I could only ask this question by replying to this thread can someone please help