Infinite download on the Microsoft store

Hello,

having purchased Forza Horizon 4 I started downloading it. The app predicts 64.12GB and since this quota was reached it keeps increasing over time and the game doesn't get installed!

So I can't enjoy the content for which I paid 100€ and which bothers me a lot!

:)

 

Lack of digital games

Im thinking the exact same thing, digital games are infinite! Let us have what Sony are already giving PS4 players with pre-loading where it downloads for you when its available! Microsoft US store lets you preorder COD:AW (disc) but the UK store doesn't?!?

 

Unclaimed promotion

Hi TheChosenElite1!

Thanks for posting! For pre-ordering Call of Duty: Infinite Warfare, you will have access to a 1,000 Call of Duty points, which you can download following the steps below:

• From the Home Screen, navigate to Store and then select Games.
• Select Search games store.
• Search for Infinite Warfare.
• Locate and select Call of Duty: Infinite Warfare CP Incentive.
  
• Select Download.
• Re-launch Call of Duty: Black Ops III after the download is complete. Your points have been added to your account.
  

As stated in Call of Duty: Infinite Warfare's description, you will receive 1,000 Call of Duty points instead of Crypto Keys.

Let us know if you're able to download that!

 

Hey Shizu,

Thank you for posting on the forums today! I'd be happy to help.

First I would like to clarify what device is this on? Xbox One or Windows 10? It'll help to know so we can see what steps to try.

When downloading does it stop close to completion or does it just stop at 100% hence the infinite download? What does it say on the download screen?

Let us know so we can further help you.

Diego,

Xbox Forums Support

 

It just reset the game to re-download from 0 when I was already at 64GB

 

Hey Shizu,

Thank you for your response!

Ok, so the download is restarting back to 0 after getting to the full amount. Does it give you a message or it just reverts back automatically?

Also was this on Xbox One or Windows 10?

Let us know so we can troubleshoot your device.

Diego,

Xbox Forums Support

 

Hey,

"Does it give you a message or it just reverts back automatically?"

Automatically

"Also was this on Xbox One or Windows 10?"

Windows 10

 

Hello Shizu

Sorry to here about the issue with downloading game. When it started at 0% again, could it have been the update for the game? If it was still the game installation, try powering off the PC totally like a hard shut down. When you turn back on sign out and
back into the Xbox App once you sign in try to install game again.

Hope this helps, let us know.

Thanks

Brad

Xbox Forum Team

 

Hey there Xbox Fan,

If you haven't already, we recommend posting your own individual thread, so we can tailor our support specifically to you with the issue that you are experiencing.

Thank you