Indefinite black screen after logo when starting up.

When I turn on the Xb1, it displays the green screen with the logo as usual, but then displays a black screen and never goes to the dashboard. I have tried a hard reset, leaving the console with no power for 30 minutes, and resetting the display settings,
and nothing has fixed it.

When resetting the display settings, it would play both the turning off sound, and the noise that it makes when you try and eject the disc manually, but there is no disc, and the console would eventually turn off.

Don't know if this has any relevance but the console has been relatively unused for around 2 months, until the day before the problem occured.

:)

 

Stuck on My Games and Apps screen and can't go to the home screen

I not even sure that it's the preview program at all. My screen now loads up to a blank black screen after the my games and apps logo repeatedly pops up and disappears till it finally disappears completely to a blank black screen. It only shows the logo
and none of my games and it also showed me sign in.

 

Help!!! Black Screen after Logo start up screen!!

Generally for this issue I would have suggested the reboot method (holding the power button down) but you state you have tried this. Other methods would include:

• Unplugging the power supply from the mains and from the console and leaving for a while (30 mins or so)
  
• Remove any external devices (inc. Kinect), leaving only power and HDMI and attempting to power on
  

I cannot guarantee either of these will work but for me they have been common fixes when I have had similar issues.

Please let us know if you manage to resolve the issue.

- L

 

Hey there. From what I've read, this is usually the result of an update failing, and can normally be fixed with the offline system update diagnostic tool. Here is a link to the download and instructions. You will need a USB drive with at least 2 GB free
and nothing else on it to complete this though:

support.xbox.com/.../offline-system-update-diagnostic-tool

Please post back and let me know if that works

 

I tried the manual offline update, and it appeared to work (it went through some updates) but when it did the final boot, the same problem happened.

Would it be worth it to try and see if restoring it to factory standards will help?

 

Yes that is the next step unfortunately. It will require reinstalling all games and apps, but it is your next option.

 

This happened to my son yesterday - the Xbox (6 mths old) was working fine in the morning but just gave the black screen after the green boot up screen in the evening. We tried the power down scenario several times and then Microsoft emailed me over the
instructions and link for the system update diagnostic - that froze at about 75% for nearly an hour so we had to do the system restore. Son is gutted as he has lost his story mode in gta after 5 mths work but hopefully once he installs all games etc again
it will be ok except for that. Not impressed but a quicker solution to sending it off and Microsoft wiping it anyway. I haven't found any other solution. Good luck.

 

I had the same thing occur when I tried the manual update. Resetting it to factory settings worked. so thats good.

 

I had a very similar issue about a week ago, and it's doing it again today. I did the reset last time and had to wait for what seemed like 24 hours for the elder scrolls to download again. I'm beyond frusterated with Xbox one. I have owned all three boxes
and this is the first one that I have had problems with. It have had problems with the Xbox every since I reset it last week.