Indefinite ban on account?

BIGBOI94 Is Bak · Sep 19, 2017

I've been suspended since July 7th and July 8th. All my suspensions are up and I'm still unable to play online or message. I'm unable to file for a review anymore and don't know what other suspension I might be being held for as of now. I've spoken with
2 representatives, 1 went through a lot, it seemed like help until he said he was sending out a email incase I needed to follow up. I never got an email, also mentioned he was sending an email to contact the enforcement team. It's been a week and a half since.

:)

ngocphi · Sep 19, 2017

Xbox 360 Enforcement Doubt

end date you mean

How long does it say it going for

It may also be a perm ban

Or if console ban then it's indefinite

uglyduck · Sep 19, 2017

XBox Live Suspension

Since when does xbox give indefinite bans? No 3,5,7 or 3 week ban? Just we are banning you until further notice? Meanwhile the poster continues to pay for the service? Something doesnt seem right or we arent getting the full story.

Cant you view the amount of complaints on your account on the enforcement website?

Dadwhite · Sep 19, 2017

First check the enforcement site to verify that all suspensions are really over: https://enforcement.xbox.com/en-US

If all suspensions are expired, and you are therefore clear, try the following steps:

Remove your account from the Xbox.

Give your Xbox a power cycle.

Add your account back into the Xbox.

Attempt to use the social features now.

But there is also an issue where additional suspension are not showing up on the enforcement site but the Microsoft Direct Phone support should have been able to see any extensions. They would not know the whys but the would know the end dates

Dadwhite

First check the enforcement site to verify that all suspensions are really over: https://enforcement.xbox.com/en-US

If all suspensions are expired, and you are therefore clear, try the following steps:

Remove your account from the Xbox.
Give your Xbox a power cycle.
Add your account back into the Xbox.
Attempt to use the social features now.

But there is also an issue where additional suspension are not showing up on the enforcement site but the Microsoft Direct Phone support should have been able to see any extensions. They would not know the whys but the would know the end dates

Smwutches

If it's an indefinite ban then yes, it's a permanent ban. You would need to go to http://enforcement.xbox.com to see about submitting a case review. If the enforcement team overturn their decision, you'll regain access to the account.

CarTzy

Hello Lukas Paulo niquezin,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I would like to inform you that our support boundaries are limited to we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this.

Note Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

Please see FAQ about enforcement

Xbox device suspensions and bans | Xbox Support

Xbox enforcement action FAQ | Xbox Support

If you want to submit an appeal you may follow the guide on the link below

How to submit a case review | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

ea6ed3f2-d718-44a1-9

same here what's the email for enforcement team I'm Tryna sign in my account it been couple days and i already submitted appeal they denied me twice how long is my Parment suspension for im ready to get back on xbox

Smwutches

An indefinite ban means it's permanent. You can only submit 1 appeal.

Indefinite ban on account?