Incredibly low bandwidth usage while downloading

Discus and support Incredibly low bandwidth usage while downloading in XBoX on Consoles to solve the problem; I've got my Xbox One connected to ethernet and I usually get anywhere from 100 Mb/s to 1 Gb/s on my PC. Currently, I've spent over two weeks trying to... Discussion in 'XBoX on Consoles' started by ColdKirk, Jun 22, 2015.

  1. ColdKirk
    ColdKirk Guest

    Incredibly low bandwidth usage while downloading


    I've got my Xbox One connected to ethernet and I usually get anywhere from 100 Mb/s to 1 Gb/s on my PC. Currently, I've spent over two weeks trying to download Halo Master Chief Collection and the bandwidth never raises above 400 Kbit/s with the average
    I see being closer to 15 Kbit/s.

    Everything else runs fine, I can stream in HD on Twitch and Netflix with no issues, multiplayer in Advanced Warfare hardly ever hiccups, I just can't get the download speed to raise to appropriate levels. It's not only with the Master Chief Collection, I
    can't even get good speeds with any games from EA Access.

    I've switched from wifi to ethernet, tried canceling the download, restarted the Xbox multiple times but to no avail.

    Also, these are digital downloads, not disk downloads. I had no issue getting Advanced Warfare installed.

    :)
     
    ColdKirk, Jun 22, 2015
    #1
  2. Low bandwidth usage

    I have pretty quick fiber optic broadband, however when I am downloading games from Xbox store it takes forever.

    Admitedly i am using wireless connection to my router but I am only getting between 5-15 Mbit/s. If I test my connection using my phone wirelessly right next to my Xbox with speedtest app I get 85 Mbit/s using a server 100+ miles away.

    Why is my Xbox ones bandwidth utilisation so poor? Surely with so much bandwidth available it should be downloading very quickly.
     
    jim10000-B5E2D2E0-AB47-4FB1-BEC2-4E4B835CE876, Jun 22, 2015
    #2
  3. LordxCrota
    LordxCrota Guest
    Low bandwidth usage

    Try plugging your Xbox into your router as a test to see if it makes it go any faster.
     
    LordxCrota, Jun 22, 2015
    #3
  4. Incredibly low bandwidth usage while downloading

    My guess is that you'll have to change your DNS in your network settings from the default to either Google DNS or Open DNS

    Google DNS: 8.8.8.8 and 8.8.4.4

    Open DNS: 208.67.222.222 and 208.67.220.220

    You can find the network settings by

    1. pressing the home button
    2. Press the menu button right of the home button and go to settings
    3. From there you can go to network
    4. select advanced settings
    5. DNS
    After that perform a
    powercycle


    But just for troubleshooting sake can you also fill in the following information as accurately as possible if the above method wouldn't work

    What Country/State/Province do you live in?

    Modem brand & model number:

    Router brand & model number:

    How many Xbox 360 and Xbox One consoles are connected to this router?:

    Wired or Wireless (for each console):

    Things you have tried:

    Is UPnP Enabled? Yes/No/Unknown:

    Do you have a NAT error? If so, what is your NAT type?:

    Any Error Codes you encounter:

    Who is your ISP? (Internet Service Provider):
     
    FearedNightmare, Jun 23, 2015
    #4
  5. ColdKirk
    ColdKirk Guest
    Changed the DNS and did a powercycle, didn't seem to do anything for the download speed so I canceled the download again and retried.

    This time, it got through to about 15% with speeds around 100 Mbit/s and up but then the download got queued very briefly and the speeds dropped back down to around 5 Kbit/s when it got to 15%.

    I wasn't doing anything on the Xbox and was just letting the download run.

    I'm at Georgia Tech so I can't answer most of the troubleshooting questions but I'll answer what I know.

    What Country/State/Province do you live in? : US, Georgia

    Modem brand & model number: N/A

    Router brand & model number: N/A

    How many Xbox 360 and Xbox One consoles are connected to this router?: 1

    Wired or Wireless (for each console): Wired

    Things you have tried: Hard reset, changed from wireless to wired, DNS change, canceled and retried downloads, paused download then restart xbox and continued installation.

    Is UPnP Enabled? Yes/No/Unknown: Unknown

    Do you have a NAT error? If so, what is your NAT type?: Open

    Any Error Codes you encounter: None

    Who is your ISP? (Internet Service Provider): Georgia Tech ResNet
     
    ColdKirk, Jun 23, 2015
    #5
  6. ColdKirk
    ColdKirk Guest
    Just tried again to download a different game, Titanfall. The download went smooth for about 20 minutes, got 54% completed with the bandwidth staying steady at 50-100 Mbit/s. Once it reached 54%, the bandwidth speed dropped down back to around 5 - 50 Kbit/s.

    Now the download keeps switching from saying Queued and Installing with nearly no progress being made and the download speeds staying low as if no activity.
     
    ColdKirk, Jun 23, 2015
    #6
  7. Can you check if it's trying to also download updates at the same time because this can give issues with the update not finding the game since it's not fully download/installed

    Since your NAT is open it shouldn't be giving this many issues
     
    FearedNightmare, Jun 23, 2015
    #7
  8. ColdKirk
    ColdKirk Guest

    Incredibly low bandwidth usage while downloading

    How can I check that? These are digital downloads and nothing prompts saying they're trying to update.
     
    ColdKirk, Jun 23, 2015
    #8
  9. FearedNightmare, Jun 23, 2015
    #9
  10. ColdKirk
    ColdKirk Guest
    Yeah, I've attempted everything on that page and nothing has changed.
     
    ColdKirk, Jun 23, 2015
    #10
  11. ColdKirk
    ColdKirk Guest
    Here's my detailed network statistics if it helps.

    Download Speed: 395.42 Mbps

    Upload Speed 12.07 Mbps

    Packet loss 0%

    MTU 1420

    Latency 70 ms

    Here's the bandwidth usage while Titanfall is "installing", I'll all values I see for the next 20 seconds.

    795.0 bit/s

    267.14 bit/s

    162.16 bit/s

    12.79 Kbit/s

    1.16 Kbit/s

    1.38 Kbit/s

    5.84 Kbit/s

    4.7 Kbit/s

    etc.
     
    ColdKirk, Jun 23, 2015
    #11
  12. taidara
    taidara Guest
    I assume your connection is not being routed through a traditional residental gateway, but through a campus network?
     
    taidara, Jun 23, 2015
    #12
  13. ColdKirk
    ColdKirk Guest

    Incredibly low bandwidth usage while downloading

    ColdKirk, Jun 23, 2015
    #13
  14. taidara
    taidara Guest
    When your Xbox One is running Ethernet, does it terminate to an Ethernet wall socket?

    May I ask if you participate in the
    Xbox One preview program
    and have registered your console for Preview updates.

    Have you been able to download digital games without being "throttled", or updates in general?

    Have you raised a ticket with ResNet, to see if they are able to analyze your traffic?
     
    taidara, Jun 23, 2015
    #14
  15. ColdKirk
    ColdKirk Guest
    Goes into a wall socket in the room.

    Not in Xbox One Preview Program.

    I've been able to download small sized games like Chalice and apps in general. Advanced Warfare updated and downloaded fine from disc.

    Haven't raised a ticket.
     
    ColdKirk, Oct 31, 2018
    #15
  16. FearedNightmare Win User

    Incredibly low bandwidth usage while downloading

    Can you check if it's trying to also download updates at the same time because this can give issues with the update not finding the game since it's not fully download/installed

    Since your NAT is open it shouldn't be giving this many issues
  17. taidara Win User

    Incredibly low bandwidth usage while downloading

    I assume your connection is not being routed through a traditional residental gateway, but through a campus network?
  18. ColdKirk Win User

    Incredibly low bandwidth usage while downloading

    Here's my detailed network statistics if it helps.

    Download Speed: 395.42 Mbps

    Upload Speed 12.07 Mbps

    Packet loss 0%

    MTU 1420

    Latency 70 ms

    Here's the bandwidth usage while Titanfall is "installing", I'll all values I see for the next 20 seconds.

    795.0 bit/s

    267.14 bit/s

    162.16 bit/s

    12.79 Kbit/s

    1.16 Kbit/s

    1.38 Kbit/s

    5.84 Kbit/s

    4.7 Kbit/s

    etc.
  19. ColdKirk Win User

    Incredibly low bandwidth usage while downloading

    Yeah, I've attempted everything on that page and nothing has changed.
  20. ColdKirk Win User

    Incredibly low bandwidth usage while downloading

    How can I check that? These are digital downloads and nothing prompts saying they're trying to update.
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Incredibly low bandwidth usage while downloading

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