Incorrectly upgraded to ultimate

Discus and support Incorrectly upgraded to ultimate in XBoX Sales and Promo to solve the problem; Hello I recently got the xbox series X with 2 years of gold (as a gift) I added the 1 year of gold, upgrade, got it turned into a year of ultimate,... Discussion in 'XBoX Sales and Promo' started by DDOSMC, Nov 12, 2020.

  1. DDOSMC
    DDOSMC Guest

    Incorrectly upgraded to ultimate


    Hello

    I recently got the xbox series X with 2 years of gold (as a gift)

    I added the 1 year of gold, upgrade, got it turned into a year of ultimate, added a 2nd year of gold but now it no longer lets me upgrade it to 1-year of ultimate.

    I read online that I was supposed to first add ALL my gold and THEN upgrade to ultimate

    Can I get some support to make this happen please

    :)
     
    DDOSMC, Nov 12, 2020
    #1
  2. DDOSMC Win User

    Incorrectly upgraded to ultimate

    Hi

    Figured it out I just had to break the virtual assistant and it finally gave up and let me request a callback

    BTW their Virtual Assistant code support is for US only, I bought mine in Canada and says invalid country code
  3. DDOSMC Win User

    Incorrectly upgraded to ultimate

    For any future reference the solution is to wait till current sub expires and contact them again to have them remedy the situation
  4. Smwutches Win User

    Incorrectly upgraded to ultimate

  5. DDOSMC Win User

    Incorrectly upgraded to ultimate

    Hi @Smwutches

    The contact us has no way of contacting them

    Chat and phone is down and has been for a long time.

    Neither are even offered for subscription related problems.

    I found this forum because I chose a different problem and this was the only place available to get help
  6. Smwutches Win User

    Game pass ultimate

    Since you upgraded to Ultimate, your gold was cancelled and upgraded to Ultimate as well. Cancelling Ultimate also cancels your gold.
Thema:

Incorrectly upgraded to ultimate

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