Incorrectly formatted postcode

Hey there,

For account issues such as this, please reach out to our phone or chat support team through our
Contact Us page. It sounds like your Xbox Live account may not be set to the region that postal code you're entering is located in, but our phone and chat support team will be able to look
in your account to be sure.

Hope this helps!

Hi Irahirah,

Thanks for reaching out to the forums. We understand you are having issues with purchases due to your postal code. We recommend checking your

billing address and the address on the debit/credit card. Make sure that they match. If continue to have issues can request a call from support. Just know there is a very high call volume so it may take a while.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

It’s not a supported region.

You can find a list of supported regions here

https://www.xbox.com/en-US/regions

Sorry about that.

The issue is that I cannot find Romania as a region on Xbox

Hi IvanMiro! My name is Ricardo an independent advisor ready to help you with this situation!

Confirm that you have your account set properly to the same region that your payment method as well as the site you are using to do the purchase, you can try to add the payment method here

https://account.microsoft.com/billing/payments