Incorrectly Charged for cancelled order

Hey

I received this email on 8/26 which is identical to an email I received on 3/24/2016 from a Kyle Johnson about an order I placed in November or December of 2015.

Both times I received the email I replied to cancel the order.

Today I got charged, on an account that I only put money in for online orders when I need to BTW, $19.99 from you and $35 from my bank for the overdraft on this account due to your company not checking your email.

I called the number on the email and they told me that the email comes from an automated server and is not monitored and they cannot refund me my money. From the email below, there is no mention that I should call or contact you any other way.

I've been an XBOX Live member since 2002 (2004 or 2005 with my current ID) but I don't understand how this happened. A $19.99 game has now cost me $54.99 because of a non marked automated email server.

I need this recredited to my account

Thank you.

Hello MXXXXXXX



My name is Taylor and I am contacting you from Microsoft regarding your order 1023XXXXXXX placed recently at the Microsoft Online Store.



We wanted to notify you that the manufacturer has delayed the release date of Adr1ft. Because of this, we are unable to ship your product by its original release date of September 16th. The manufacture has not issued a new release
date for Adr1ft. If you wouldn’t mind, we ask that you please reply at your convenience, and let us know if you would like to cancel your order. If no response is received, your order will remain open and will be shipped by its new release date. We apologize
for any inconvenience this causes, and if you have any questions, please call us at 1-877-696-7786 and we will be happy to help you.

Best regards,

[table][tr][td]Taylor M.FT4 SpecialistGlobal Escalation ServicesMicrosoft Corp.Microsoft Support |Manage Microsoft Devices |Manage Microsoft Account |Microsoft Privacy StatementLegal Disclaimer: The information contained in this message may be privileged and confidential. It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete or destroy any copy of this message. [/td][/tr][/table]

:)

 

I got charged twice for Fifa 18 Pre-Order

I preorder the game on june 5, 2017 and was charged $97.41 on june 10,2017. Then on september 17, 2017 I was charged $97.41 again for the same pre-order. I want to know if my account will be charged again or if the second charge will be cancelled automatically.

 

patch this glitch

It's actually not a glitch and the preorder will get cancelled. When you pay with anything other than your Microsoft account balance, you're not charged until about 10 days before the game is released. So once they try to charge the card with no money and
can't, the order would get cancelled.

 

Unfortunately there's nothing anyone on the forums can do.

You would need to contact support
support.xbox.com/.../contact-us as they are the only ones with access to your billing info etc. & can issue refunds.