Incorrect warranty information

Discus and support Incorrect warranty information in XBoX on Consoles to solve the problem; I received an official Xbox series controller battery pack from Microsoft directly and my serial number was not registering, I’ve tried calling... Discussion in 'XBoX on Consoles' started by MaskedG, Oct 7, 2022.

  1. MaskedG
    MaskedG Guest

    Incorrect warranty information


    I received an official Xbox series controller battery pack from Microsoft directly and my serial number was not registering,

    I’ve tried calling Microsoft support and they keep referring me to different people and had this issue since this Monday and tried calling but it makes me go back to someone online then they refer me back or brush me off with a link to a website with products saying it’s someone who can fix my issue.

    What should I do because I’ve lost hope in Microsoft customer support in the UK

    :)
     
    MaskedG, Oct 7, 2022
    #1
  2. MaskedG Win User

    Incorrect warranty information

    I bought it directly from Microsoft also it is a battery pack for a series controller.

    Thank you for responding
  3. JosefLBohorquez Win User

    Incorrect warranty information

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Maskedg

    Please answer the following questions to assist you properly :
    What happens exactly when you try to register the serial? Are you receiving an error message?

    Where did you purchased the accessory? Directly from xbox.com? Or from a third party sel What
    Are you trying to register the controller from here, right?
    https://account.microsoft.com/devices?refd=acco...

    PS: Don't share your email or the controller serial number. Here in the forums no one can access / modify account details or similar due to privacy and security reasons
  4. JosefLBohorquez Win User

    Incorrect Warranty Information

    As far as I know the warranty for a replacement is 90 days.
    But you can double check that with Microsoft
  5. JosefLBohorquez Win User

    Incorrect Warranty Information

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this DR.

    You can update your warranty if the date displayed doesn’t match with the one from your receipt.
    If you need to know what is a valid proof of purchase check this article
    https://support.microsoft.com/en-us/topic/updat...

    For this purpose the best option is reach the Microsoft store sales support

    https://www.microsoft.com/en-us/store/b/xbox-deals

    Where says “questions? Talk to an expert”
  6. JosefLBohorquez Win User

    Incorrect Warranty Information

    You’re welcome!
    I think that you can use that email as a proof

    Don't hesitate to reach the community forums if you need help in the future
    For now take care and have a good day
Thema:

Incorrect warranty information

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