Incorrect time in OneGuide

Discus and support Incorrect time in OneGuide in XBoX Games and Apps to solve the problem; Oneguide keeps picking up incorrect time, ie. instead of 6 pm it shows that it's 1:30 pm, so all the TV listings are shown for 1:30pm. In Xbox settings... Discussion in 'XBoX Games and Apps' started by Gieneq, Jan 3, 2015.

  1. Gieneq
    Gieneq Guest

    Incorrect time in OneGuide


    Oneguide keeps picking up incorrect time, ie. instead of 6 pm it shows that it's 1:30 pm, so all the TV listings are shown for 1:30pm. In Xbox settings system time shows correctly 6pm, and the time zone is also correctly set for UK. Where does oneguide picks
    the time from? How can I force it to use xbox system time?

    :)
     
    Gieneq, Jan 3, 2015
    #1
  2. Edward1701D
    Edward1701D Guest
    TV listings on my OneGuide are always incorrect

    The TV listings on my OneGuide are always incorrect. All of my settings, ZIP Code, Cable Provider, Daylight Savings Time, Time Zone are correct. This is unacceptable. Any new OneGuide features mean nothing to me if the listings are always wrong. I
    have COX Communications cable in Las Vegas, NV.
     
    Edward1701D, Jan 3, 2015
    #2
  3. Mister Maka
    Mister Maka Guest
    OTA oneguide tv guide by zipcode question

    Hey there Rageus Quitus!

    Sorry to hear you're seeing incorrect channel listings via OneGuide. If you haven't already be sure to check out our

    Incorrect Channel Troubleshooter     and run through all the steps. If you're still seeing the incorrect listings, please make sure to report the issue via OneGuide as suggested in the troubleshooter. Thanks a ton for your patience!
     
    Mister Maka, Jan 3, 2015
    #3
  4. Mister Maka Win User

    OTA oneguide tv guide by zipcode question

    Hey there Rageus Quitus!

    Sorry to hear you're seeing incorrect channel listings via OneGuide. If you haven't already be sure to check out our

    Incorrect Channel Troubleshooter     and run through all the steps. If you're still seeing the incorrect listings, please make sure to report the issue via OneGuide as suggested in the troubleshooter. Thanks a ton for your patience!
  5. Mister Quimby Win User

    Comcast Channel Lineup Changed

    Hey there mxpx720!

    Sorry to hear about the issue! I first recommend running through the steps listed in our Channel
    list or show information is incorrect or missing from the OneGuide    . If you are still seeing the incorrect lineup, I recommend reporting the issue through the OneGuide app by trying the following steps:

    • Press the menu button while viewing the Xbox One dashboard and select 'Settings'.
    • Next, select TV & OneGuide.
    • Within this screen, go ahead and select 'Troubleshooting' and then 'Report a OneGuide problem'.
    Give the suggested steps a try and be sure to report the issue so that the proper teams can address the issue. Thanks in advance!
  6. Misses Quinzel Win User

    Incorrect OneGuide listings

    I am very happy to announce that we now have the ability report these kind of issues!

    Please head on over to TV & OneGuide settings -> Troubleshooting -> Report a OneGuide problem. There you can fill out what is wrong with your OneGuide listings and we can work on it.

    I want to thank everyone for their patience while we worked on this, and we hope that this makes everything easier for you. :D
  7. strauby Win User

    Incorrect OneGuide listings

    Apparently there isn't a fix or the techs are just avoiding it.
  8. strauby Win User

    Incorrect OneGuide listings

    Yes, and I went through them before I talked to support. Big waste of time.
Thema:

Incorrect time in OneGuide

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