Incorrect stars for 2017

Hello,

I was checking my star progress near the holidays and was just barely under the line for having 5 stars going into 2017. I know I bought a lot of games during the holiday sale and wasn't stressing about it since I knew it said it would take a few days to
show up on the rewards site. Then the stars went offline while they updated so I was just waiting. Now everything is back and I still see myself as 4 stars.

Could someone please either DM me or reply back here and look into what happened or why my rating didn't increase? I'd really appreciate it. Thanks!

:)

 

Lost progress to next star

MyVip progress is reset on a yearly basis. The last reset was January 1st, 2017 and all users lost their progress (you keep your achieved stars). You then spend during 2017 and get a new star rank in 2018 based on 2017 spending.

 

one-time offer to boost your MyVIP

Hi I got an Email saying:

"You came so close to reaching 4 Stars in 2016. That is why we are sending you a special, one-time opportunity to get an extra Star.

Just spend £75 in the Xbox Store or Microsoft Movies & TV by 28 February, and we will add one Star to your MyVIP Star Rank for 2017."

So I brought For Honor Gold edition on February 9, 2017

Order number
4128246446

Total

£79.99

Yet, I am still only 3 stars!

 

Hello SurefireRevan,

We will private message you with the details of your previous year's spending. Messages can be accessed via the drop down menu that appears by clicking your avatar in the top right corner of this page.