Incorrect serial number help

Susieq85 · Jan 16, 2023

I purchased an xbox series s holiday bundle from Target on 11/22/2022

1/12/2022 I started experiencing stick drift with the controller.

Target wants me to return everything to get a replacement controller, I do not want to return the xbox.

I try to start a work order on the microsoft website and I enter the serial number in the battery pack of the controller. It never adds it.

1/15/2022 I speak to xbox customer support and when I tell them the serial number they tell me that it is for a console and not a controller. The console has a different serial number.

Is there anything I can do? Why would the controller have a serial number for a console?

Nothing physically happened to the controller and I would say that I have not even put that much mileage on it since I purchased it. If this is the quality of xbox controllers can anyone recommend an off brand controller for xbox series s that will last?

:)

SwordofWhedon

I bought one at the same time and have been working with customer support to add the controller and system

Target doesn't report when systems are sold, so you'll want to make sure your warranty date matches your system, and send a copy of your receipt to customer service if it doesn't

SwordofWhedon

Yes you have to provide evidence that was the day your purchased it

Microsoft only knows the date of manufacture, so until it's reset it stays there

Best Buy and other retailers I believe do have reporting systems

Susieq85

It does not have the same dates. I have to send my receipt to microsoft?

Jurgen1488

In this case, write to the technical support the serial number or serial number that is on the card to help you.

frncsinah08

Yeah, contact Xbox Customer Support. For UK, that's 020 7365 9792 or 0800 587 1102.

They may ask you to register the console first. You can do it here:

myservice.xbox.com/.../Welcome.aspx

Also, when you call them, make sure that you give out the correct serial number.

If you give them an incorrect serial number, the reset code that they will give you might be incorrect as well that's why it would not work.

Give it a try, man.

Incorrect serial number help