Incorrect Rewards points received

Hi...I recently upgraded to an Xbox One S from an Xbox One. I should have received 50,000 points but only received 30,000 (the amount for those upgrading from an Xbox 360). Please correct.

Thank you!

:)

 

Incorrect Rewards Points

Hello SkyFire1327,

I believe you may be looking at your Microsoft Rewards Credits. The console upgrade offer was done through the Xbox Live Rewards program, which will place Rewards Credits into your account. These Credits will be placed as pending 15 days after your shipping
date. They will remain there until the next available deposit date, which occurs bi-monthly. At that point, they will be placed as currency into your Microsoft Account.

 

Incorrect reward points

Hello WestCaliKush27,

This forum is for Xbox Live Rewards issues. Since that is a Microsoft Rewards offer, we will not be able to assist. You should contact the Microsoft Rewards support team via the Microsoft Rewards webpage for more assistance.

 

Hello SkyFire1327,

The 50,000 Credit console offers were only for select members. Since you were not chosen for any of those offers, you received the default 30,000 Credit offer. You are only eligible for the offers shown on the MyMissions page while logged in.