Incorrect Region when creating Xbox account from existing Microsoft account

Hi

We have just purchased an XBox 360 here in the UK.

I have tried to register my outlook.com email address as an Xbox Membership account, and noticed as part of the registration that the "Country/Region" is set to "US" and I can not select or change this to anything else. I cancelled my registration rather
than continuing.

How do I register my outlook.com address with the Country/Region set to UK?

( I have checked in Outlook.com and can confirm that in the "View basic Information about your account" screen, the Country/Region for the account is "United Kingdom".

Thanks,

Stewart

:)

 

Unable to add son to xbox one

As above,

Select child
Sign in as parent
get to the 50c card authorisation, add card details
Then get card already exists on account - go through screens - again!!

Then after about 10 minutes updating account it fails with code 45468.7036976521340.5055251569016685

Go to xbox errorhelp - can't find it

Can anybody help please we are pulling our hair out on this

Just to say the card is on account from xbox and also Microsoft accounts linked to the parents account!

 

Unable to add son to xbox one

You don't have to.

The problem is if you used the 360 to set up your sons account it has been done with no region which defaults to US and under COPPA

However, follow these steps

Go to outlook.com (or your own email server/host if you have your own domain but outlook is easier)
Sign up for an email address
Sign into accounts.live.com
Set up account details there including region!!! Tbh we set my son up as older.
Now, go to a 360 where his account exists, and it was under profile or account (my hubby done this) ther is an option to change the account the gamer tag is tied to
Enter the account you set up at the start
Sign you son into XBOX 360 with the new account password
You will then be asked to sign in as an adult to allow it - without COPPA!!!!! This is the magic
Give it an hour, then add the account to the XBONE!!

No help from Xbox live except for them getting hold of the wrong end of the stick, not understanding and arbitrarily closing tickets except for a statement about his account having no region. Hubby worked it out all by himself along with a lot of cursing MS - and he is a freelance MS Consultant, used to work for Microsoft and still has contacts there. The fact that xbox live support can't answer this is a joke and that it can't be done on the One is also farcical.

I hope this helps you to resolve your problem

Di

 

Hey mate, so are you speaking about the region of the actual email address and not the gamertag?

Funnily enough I've found someone trying to change the region of their email (outlook/Hotmail) at the following link:

answers.microsoft.com/.../ce316b2f-162d-4d9a-bd0a-841996631e50

Though if you go to the following link and sign-in: account.live.com you should be able to change the information related to your account through there.