Incorrect pending MyVIP rewards deposit

Discus and support Incorrect pending MyVIP rewards deposit in XBoX Rewards & Social to solve the problem; My Xbox Rewards account states that I have the following pending from my purchases from March: 03/31/17 - MyVIP Star Rank 2 (Gold) - 9,200 Credits... Discussion in 'XBoX Rewards & Social' started by kr4ckaJAX, Apr 10, 2017.

  1. kr4ckaJAX
    kr4ckaJAX Guest

    Incorrect pending MyVIP rewards deposit


    My Xbox Rewards account states that I have the following pending from my purchases from March:

    03/31/17 - MyVIP Star Rank 2 (Gold) - 9,200 Credits

    If my math is correct, I spent a total of $322.45 pre-tax on qualifying content within the store according to my purchase history. From what I can recall, as an Xbox Rewards member with XBL Gold at MyVIP Rank 2, I should receive 4% back in credits from
    my purchases. At the very least I figured that I'd be receiving 12,800 credits ($12.80) because 4% of $320 is $12.80. I don't know if I have anything that would've carried over from February's purchases that would've bumped my $322.45 up to $330 mark for
    me to qualify for another 4% off that an additional $10. Regardless, I don't think it's correct.

    If someone in Xbox Rewards support can look into this for me it would be greatly appreciated. Thanks.

    :)
     
    kr4ckaJAX, Apr 10, 2017
    #1
  2. Dr3wst3r 360
    Dr3wst3r 360 Guest
    There seems to be an issue with your account: please reach out to our support forum team.

    We were unable to make your final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in your account will be converted into Microsoft Rewards points in late June, where you can redeem them for items in the Microsoft Rewards catalog.
     
    Dr3wst3r 360, Apr 10, 2017
    #2
  3. There seems to be an issue with your account: please reach out to our support forum team

    We were unable to make your final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in your account will be converted into Microsoft Rewards points in late June, where you can redeem them for items in the Microsoft Rewards catalog.
     
    ZuKe Zuchegno, Apr 10, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Incorrect pending MyVIP rewards deposit

    Hello FlST OF RUKT,

    From our FAQ:

    What type of Rewards can I earn?

    In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
    missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

    To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
    based on your qualifying purchases from the previous month.

    Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

    Since you made purchases towards Warrior Rewards (Witcher 3) and Simply Rewarding last month, those purchases did not award payback. This brings your purchases down to $260 in payback, which is why you Received 9,600 Credits in payback. Since you did not
    complete Warrior Rewards, you did not receive offer completion Credits. Your Simply Rewarding Credits were placed as pending on the 7th and were a part of the March 29th deposit.
     
    XBLRewards8, Apr 11, 2017
    #4
  5. XBLRewards8 Win User

    Incorrect pending MyVIP rewards deposit

    Hello FlST OF RUKT,

    From our FAQ:

    What type of Rewards can I earn?

    In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
    missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

    To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
    based on your qualifying purchases from the previous month.

    Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

    Since you made purchases towards Warrior Rewards (Witcher 3) and Simply Rewarding last month, those purchases did not award payback. This brings your purchases down to $260 in payback, which is why you Received 9,600 Credits in payback. Since you did not
    complete Warrior Rewards, you did not receive offer completion Credits. Your Simply Rewarding Credits were placed as pending on the 7th and were a part of the March 29th deposit.
  6. XBLRewards8 Win User

    I haven't received my rewards credits For Last month

    Hello ZombieeatBacon,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. Since your offer Credits were from the later half of last month, they will be a part of the mid-month deposit this month. If you are asking about general MyVIP Credits, from our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.
  7. XBLRewards8 Win User

    Xbox My Rewards ?, Como funciona!.

    Hello Trolese GOD,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your account
    in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount will
    be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

    Also from our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms. Be sure to keep an eye on MyStatement
    on the MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.
  8. XBLRewards8 Win User

    I have 5050 points on Xbox rewards but they wont bank

    Hello CBZildjian95,

    As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once you
    are at 1000 or more pending Credits. There will be a button on your MyRewards page. Since you have since reached that 5000 Credit amount, you have now been scheduled, so you do not need to schedule one manually, so that button has been removed. Pending Credits
    require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month.
    You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since you were not scheduled for a deposit until March 17th, you will be a part of the mid-April deposit.

    Since you have not made any MyVIP eligible purchases until March, you have not earned any MyVIP payback over the period of October-February. Regarding your March MyVIP payback, also in the FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.
  9. XBLRewards8 Win User

    Credit

    Hello xDominatexU,

    Your November payback was placed as pending in your account and deposited on December 14th. Since your Gold Subscription was a promotional subscription that month, it was not eligible for Rewards. Regarding your December MyVIP payback, from our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
    Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.
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Incorrect pending MyVIP rewards deposit

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