incorrect payment

Hey there, Bilinear!

I'm sorry to see any charges when you believe there shouldn't have been! To be sure Gold is active on your account, you will want to check out your
Subscriptions and Services page. If it's showing as Gold there, you can
contact us via phone or chat support for a refund of the purchase.

Note that the game may not work after a refund. If that's the case, you will need to purchase the game again because it is no longer available for Games with Gold.

Let me know how it goes! I'm happy to help if there are further concerns.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

thats incorrect, if you cancel auto renew through the website it cancels it and will not continue taking payment.

the code means that the billing address associated with a payment option in your Microsoft account is incorrect.

you can change the adress under account>billing>payment options>Edit

Hello!

The most common issue with payments not going through is outdated or incorrect information. I would start out by making sure your billing information is correct, the payment method is up to date, and the region you're in matches where you are.

Hello Tim C, My name is David. I am an independent advisor, happy to help you today.

If you have deleted your payment method in your Microsoft account and are experiencing problems using the same payment method again, there may be a few reasons why Microsoft is showing you a message that your information is incorrect. Here are some possible explanations:

After you delete a payment method, it may take some time for Microsoft systems to update and synchronize that information across all related services. You may have to wait a while before you can use the same payment method again.

Incorrect details Make sure you enter your payment method details correctly when trying to add it again. Verify that the card number, expiration date and security code (CVV) are correct. Even a small typographical error can cause information to be considered incorrect.

If you've tried to add the same payment method multiple times without success, your Microsoft account may have been temporarily locked for security. This can happen if the system detects multiple failed or suspicious attempts to add the payment method. In this case, I would recommend waiting a bit and then trying again.

Problems with the payment provider There may be problems with the payment provider associated with your payment method, which could be causing the information to be considered incorrect. In this case, I would recommend contacting your payment provider's customer service for more information about the situation.

As for starting a new Microsoft account, you should keep in mind that creating a new account would mean losing access to any content, purchase history, or achievements associated with your current account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.