incorrect information

Bowzey · May 11, 2018

the information on myvip is incorrect id like to no how i can get it fixed? thanks

:)

FernandoTelles · May 11, 2018

Deposit - Incorrect information?

Hi I don't think my rewards are being deposited properly, my address is ok. Im from Brazil. Thanks.

XBLRewards8 · May 11, 2018

Deposit - Incorrect information?

Hello GameStrike BR,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Smwutches · May 11, 2018

For help with the rewards program, you would need to post in th Xbox Rewards Questions support forum. Some information is sent to them through the Xbox servers but it is not always up to date in real time.

Smwutches

For help with the rewards program, you would need to post in th Xbox Rewards Questions support forum. Some information is sent to them through the Xbox servers but it is not always up to date in real time.

MaskedG

I bought it directly from Microsoft also it is a battery pack for a series controller.

Thank you for responding

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Maskedg

Please answer the following questions to assist you properly :
What happens exactly when you try to register the serial? Are you receiving an error message?

Where did you purchased the accessory? Directly from xbox.com? Or from a third party sel What
Are you trying to register the controller from here, right?
https://account.microsoft.com/devices?refd=acco...

PS: Don't share your email or the controller serial number. Here in the forums no one can access / modify account details or similar due to privacy and security reasons

JosefLBohorquez

As far as I know the warranty for a replacement is 90 days.
But you can double check that with Microsoft

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this DR.

You can update your warranty if the date displayed doesn’t match with the one from your receipt.
If you need to know what is a valid proof of purchase check this article
https://support.microsoft.com/en-us/topic/updat...

For this purpose the best option is reach the Microsoft store sales support

https://www.microsoft.com/en-us/store/b/xbox-deals

Where says “questions? Talk to an expert”

incorrect information