Incorrect gamertag when logging into Minecraft on Nintendo Switch

Hey Christopher, I don't believe so. He was logged but then logged out as the game was glitching- he figured if he logged out and back in again, it would solve the issue. When we tried to login again with what I thought was the email address we'd used before, that's when he says the gamertag changed and all of his stuff disappeared. I have gamertag he says it should've been (to be honest, I don't remember what the gamertag said before however it's one he uses in other games so I do think it's likely accurate) and I know his account had accomplishments and other friends connected to it. Is there anything we can do or does he need to start from scratch again?

Well first of all I recommend contacting Minecraft support to see if they can help you recover all the lost stuff! And also,I recommend trying to login to the Xbox.com website to see if he can see the old account there!

Here's Mojang support page! https://help.minecraft.net/hc/en-us/requests/new

Hi there AllisonH welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Did you son change password or email recently?

Here's a step-by-step guide that may help you locate it:

Go to the official Minecraft website and click on the "Log in" button in the top right-hand corner of the page.

Enter your Mojang account login details and click on the "Log in" button.

Once you have logged in, you should see a navigation menu at the top of the page. Click on the "Games" tab.

In the dropdown menu that appears, click on "Minecraft."

Scroll down the Minecraft page until you see the "Minecraft for Nintendo Switch" section.

Next to the "Minecraft for Nintendo Switch" section, there should be a button labeled "Redeem." Click on this button.

You will then be prompted to log in to your Nintendo account. Follow the instructions to log in to your Nintendo account.

After you have logged in to your Nintendo account, you will be redirected back to the Mojang website. You should see a message confirming that your free copy of Minecraft Bedrock Edition has been added to your Nintendo account.

On your Nintendo Switch, go to the Nintendo eShop and search for "Minecraft." Select "Minecraft" from the search results and click on "Download" to download and install Minecraft Bedrock Edition on your Nintendo Switch.

Hello JuleN95 sorry the content is unable to be found at this time you can try this to see if it all show up.

I own Minecraft: Nintendo Switch Edition and I’ve bought previous DLC. How do I get it to sync to Minecraft?

1. Log into Minecraft: Nintendo Switch Edition on your Switch account. This will sync the latest purchases.
2. Log into the Minecraft on your Switch and you’ll be automatically granted the entitlements for that DLC.
   

Note For every purchase you make on the previous version, you must first log into
Minecraft: Nintendo Switch Edition, exit, and then launch the new Bedrock version for purchases to sync. DLC purchased within
Minecraft: Nintendo Switch Edition will only remain on your Nintendo Switch device and will not carried over into other devices.

If still need further help you can visit this Minecraft for Nintendo Switch FAQ to get further information.

Thanks