INCORRECT GAMERTAG FORCE CHANGE

For information about why your gamertag was changed and to submit a case review, you would need to go to
http://enforcement.xbox.com If the enforcement team upholds their decision (most likely), you will have to pay if you want to change your tag to something else. That is per the code of conduct you agreed to.

Sorry, but support is incorrect about how forced name changes work. If your gamertag violates the code of conduct the enforcement team will give you a forced name change by changing your gamertag to a randomly generated one. They do not give you the option
to confirm it. You will have to pay to change your gamertag again.

It's very clear as to why it was force changed.

You will not get that gamertag back. Support was incorrect in stating it would be reversed. If you'd like a new name, then you're free to pay $9.99 for that.

Support does not handle enforcement issues so they are typically known to give incorrect information. However, based on that transcription, the support person stated that the enforcement team would be the ones who could issue a free name change. However,
they did not clarify that that would only be the case if they overturned their decision.

The free gamertag change with forced gamertag changes was removed years ago due to abuse. No one is allowed a free gamertag change after they have been issued a forced gamertag change. This would be per the code of conduct you agreed to.

You were given incorrect information. If you are receiving harrassing messages, you need to file complaints on those people and block communications. You can change your gamertag at any time, but you will need to pay to change it. The enforcement team only
issues forced gamertag changes if they find a gamertag that is in violation of the code of conduct. Even then, they will issue a randomly generated tag and not one of your own choosing.