Incorrect gamer tag on email

Hello Frost,

Thanks for reaching out to the forums. We understand you are having issue with an account. The most common problem with this is people log in with a different email than what is on the account. You can go to Xbox.com and try different emails. This will show
the correct gamer tag when you log in with the right email.

Thanks,

Brad

I have the same issue. Although when I try to log into my old gamer tag I keep getting the incorrect email/password message. This password/email however did work on the website. Any possible fixes?

That's incorrect. It's like this:

A is my main email with the gamer tag I want GONE.

B is my old email with the gamer tag I WANT.

C is a Microsoft account I made to move gamer tag A to.

I just want to understand if I'm doing anything wrong here.

I downloaded both Xbox Live profiles to a 360 quite some time ago and made Microsoft account C around the same time. I'm afraid to use the Xbox One I bought a few weeks ago because I don't want to reset any timers. I'm looking to close old email accounts
I have, and the one my main gamer tag (B) is attached to is one of them, so I need to move it to my main email (A).

I do not have the time to make phone calls, and the chat system will not work for me due to the issue that's shown in the imgur link.

Hello Cry3,

Thank you for your post. I understand you are experiencing an issue with a Gamer Tag change you made on the incorrect account. The only available option would be to change the gamer tag on the accidentally changed account, then set the gamer tag on the correct,
desired account.

I hope this helps!

The achievements are held on your account on the Microsoft servers. If your account isn't showing achievements it is likely you have accidentally used the incorrect login details for the account you wanted to access.

Try www.xbox.com/forgot to check the email associated with the gamer tag is the one you expected/have logged in to.