Incorrect billing

LoversPlayers · May 1, 2014

Hi, today i buy new games and complement, in all transaction was charged to more than shown, example buy the game Puzze Fighter HD, in the store say $9.99 but in my account removed 10,88 other example is the DLC say 4,99 but remove in my account 5,70 all
i buy with one value but remove other, what is this???

:)

MattyMidway · May 1, 2014

Billing Info Incorrect

First I would triple check the info through your Microsoft account at the first link below. Secondly, you can always contact direct Microsoft support at the second link below. I had a similar issue and it was due to my Rewards account was linking to an
old GT I hadn't used in ages. Have you tried re-registering?

1.
https://account.microsoft.com/billing/payments?lang=en-us&refd=account.live.com

2. Contact Us | Xbox Support

DanCurranJr · May 1, 2014

Billing Info Incorrect

For months I have been getting emails that Microsoft Rewards cannot make a deposit because my billing information is incorrect. I have checked and rechecked billing info and it is correct. What now?

TrippIE · May 1, 2014

It all depends on the State you live in if you will get taxed or not sorry

Tilinha-E428F5AE-BAC3-4F29-A6A9-ED7C9745A761 · Oct 21, 2014

I bought one game at Xboxlive, but in my credit card bill, there are two transactions with the same value.

Misses Quinzel · Nov 1, 2018

Hey there, Tilinha! This thread is a bit old. If you have a double purchase, you will need to
contact us via phone or chat support. They will be able to look at your account and explain any purchases that you may have. If you need assistance with any other support issues, please post up a new thread detailing
what you're running into and troubleshooting you've completed. This way we can get you the individual support that works best on the forums.

Misses Quinzel

Hey there, Tilinha! This thread is a bit old. If you have a double purchase, you will need to
contact us via phone or chat support. They will be able to look at your account and explain any purchases that you may have. If you need assistance with any other support issues, please post up a new thread detailing
what you're running into and troubleshooting you've completed. This way we can get you the individual support that works best on the forums.

LeeHobson1

Thanks for this. Yes, I have been at this stage many times. The advice goes on to suggest talking to the person who's account may be using my card and getting them to remove the service. I don't know who has used my card.

I don't seem to be able to get to actually speak to anyone to have a rational conversation.

This organisation seems quite happy to take my money without my actual consent, but impossible to make direct contact with.

LeeHobson1

tried. when I try online its a robotic response and just keeps going around in circles. I've phoned the support line, but that goes so far then says to log on via the online support. It tells me how to stop a subscription that I have made via my account - but there is no subscription via my account. Some other account is using my credit card details

XBF Mohammed C

I suggest you contact the support through Contact us | Xbox Support, they can help you with that!

LeeHobson1

I finally made it through to a human chat agent. Interaction was very good.

Incorrect billing