Incorrect Ban

Incorrect. The reason for the ban is listed.

Hello Caruana,

Thank you for contacting Forum support!

Unfortunately we wouldn't be able to assist in the matter here on forums. We would have to refer to the Code
of Conduct for further clarification.

Also, with a temporary suspension the account will have it's privileges restored once the suspension is over. The account will not have to be abandoned.

Thank you.

so your telling me i have to be punished for something i didnt do and am still paying for gold?

if you had simply reported the other person and left it at that then you wouldn't have been punished.

there is an old saying the "two wrongs don't make a right" and that is what XBL Enforcement go by.

if your enforcement action was for over 24 hours then you can apply for a case review
at https://enforcement.xbox.com

the Enforcement Team don't review these forums and we are only volunteers (trying to troubleshoot console and game problems) and we can't do anything about Enforcement actions.

It doesn´t make a difference who started it. If you Reply to the message and violate the T&Cs and the person reports you there will be actions. You are responsible for your own actions.

As already mentioned if you run into a toxic gamer just block, mute and report them.

You called them undeniably stupid...

Never reply. Block report and move on.

That's the best advice.i can give.you if someone messages you like that