incorrect ban

i have submitted a case review to the xbox enforcement team as i was unsure why i got banned and apparently its because to them [Mod Removed - Profanity] is a homophobic slur. to me it means funny guy talk?? the closed the case after the
review and now i cant do anything. can i talk to the xbox enforcement team?

:)

 

Console Ban

You cannot ban a console without explaining why???? what can I do to get incorrect ban lifted

 

Incorrect ban type.

I was told by xbox support on the phone that if i posted here i may be able to communicate with the enforcement team.

 

Submitting a case review is the only way to contact the enforcement team. Since you already did and they upheld their decision then there is nothing else that can be done.

 

Hi there!





I'm sorry to hear about any issues you may be having due to an enforcement action. For information about the ban and to see about submitting a case review, you would need to go to Enforcement website. That is the only way to contact the enforcement
team.

 

how can i talk to them without a case review?

 

Hey Caruana thanks for the reply!

Regarding our Enforcement team they aren't on the Forums and they don't have a phone number. In short the only viable option is to file the review as XBF Leslie stated so they can look into the account and its suspension.

 

but i already tried that and they closed the case? is there no choice but to wait another 6 days?

 

Hey there Caruana,

If you have already received the response and the case was closed, then yes the only thing you would be able to do at this point is to wait for the suspension to be over.

 

that is rubbish though i havent done anything wrong and im paying for this time to not be able to use my subscription

 

Hello Caruana,

Thank you for contacting Forum support!

Unfortunately we wouldn't be able to assist in the matter here on forums. We would have to refer to the Code
of Conduct for further clarification.

Also, with a temporary suspension the account will have it's privileges restored once the suspension is over. The account will not have to be abandoned.

Thank you.

 

so your telling me i have to be punished for something i didnt do and am still paying for gold?

 

Hello again Caruana!

I do apologize for the inconvenience, Unfortunately there is not much that can be done. When you do sign up for Xbox live Gold you do agree to the

Terms of Use and to the
Code of Conduct. Now Unfortunately Being that the account was placed under a suspension for violating these terms there is nothing we could do about the lost time.

I hope this information helps!