Incorrect amount deposited and points pending, re-post moved from discussion section.

THEOWENKILLER · May 31, 2018

I had 15,500 reward credits ready to be converted to points on the 30th may, which should have converted into £15.50...

However, i received just £8.40 and have 5000 credits still in my reward account.

My total will be incorrect even if i do get the pending 5000 credits before you end the program.

It was hard enough trying the website everyday to wait for the digital currency to be in stock, i still don`t understand how its even possible for that, but to not get the money after that is very irritating.

:)

JohnnyXeo · May 31, 2018

Rewards Survey

No, the points get deposited once a month.

From the FAQ:

Secondly, don't forget that Rewards Points are deposited into your Xbox LIVE account once per month. Check the Rewards Points Pending section of the MyRewards page to make sure you don't have any pending transactions, which will not yet show up in your Total
Rewards Points Awarded.

D3ATH PRONE · May 31, 2018

Post here if your Kinectless XB1 works just fine

Unfortunately this is the incorrect section for your post since this section is for Xbox One Support. You will want to make this post in the

Xbox One General Discussion section.

XBLRewards8 · Jun 1, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since the 5000 were pending on the second half of the month, they will be a part of June's mid-month deposit, as stated in the FAQ.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since the 5000 were pending on the second half of the month, they will be a part of June's mid-month deposit, as stated in the FAQ.

neoadorable

In order for support to check into your account, You'll want to post in the support section of this forum.

If you're asking about a deposit, keep in mind that credits are scheduled for deposit based on when you get to 5,000 pending. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they
are deposited by the 15th of the next month.

Thanks again for pointing me in the right direction. Too dumb to remember that there's a discussion and a support tab for each respective section...

XBLRewards8

Hello RdCrestdBreegul,

The Credits for that offer are currently pending in your account. For future reference, you can see a complete log of all your Credit and deposit activity from the MyStatement section of the MyRewards page. We only schedule a deposit automatically at 5000
or more pending Credits. Since your pending Credit amount is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards
page.

Smwutches

Lifetime credits earned is the total amount of credits you've earned since joining the program. It includes all credits that are pending as well deposited. If the amount of credits you have pending is less than the amount of your lifetime credits, then you've
had some deposited. Your statement on the MyRewards section of the site would list any deposits that have taken place. You can verify deposits by checking your returns at http://commerce.microsoft.com

Smwutches

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
the 15th of the next month. So it sounds like yours are scheduled for deposit on the 29th.

For future reference, in order to receive a response from Rewards support, you'll want to post on the support section of this forum, not discussion.

Incorrect amount deposited and points pending, re-post moved from discussion section.