Incluir nova forma de pagamento[Translation-Include new payment method ]

Olá Letícia,

Eu tive um problema similar, mas no meu caso foi porque algumas bandeiras de cartão de crédito não são suportadas. A bandeira do meu cartão era ELO, por isso tive problemas. Você tentou inserir no novo cartão diretamente na página da

sua conta microsoft?

If you have issues regarding billing or payment you have to contact xbox support to solve this issue: http://support.xbox.com/contact-us

Hello Leticia,

Sorry for the issue with the card you trying to add. We recommend calling the bank or financial institution you have the card through and make sure the information they have on file for the card is correct. If this card is a gift card they don't come with
names on them, these are usually the main cause of issues with adding cards as Xbox wont recognize these types of cards usually. If you verify all information is correct and still having problems you can just purchase currency gift cards and add that to your
account to make the purchase. I had a card I couldn't add in the past no matter what I did had to add it to paypal then add the paypal to the account.

Hope this helps.

Thanks,

Brad

Ola! Obrigada pela resposta.

A bandeira do meu cartão é Mastercard, e tentei incluir tanto pela página da Microsoft quanto pelo app do xbox

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[Translation-Hello! Thanks for the reply.

My card's flag is Mastercard, and I've tried to include both the Microsoft page and the Xbox app]

Hi Phelipe,

Thanks for reaching out to the forums. We understand you are unable to purchase game pass with your currency. Do you have a

past due balance? If so you are unable to use your currency to pay it off. If you do not have past due, make sure the currency is enough to cover the taxes. If you have $10.00 and the subscription is $9.99 you wont have enough.

Thanks,

Brad