Inaccurate tenure on Xbox One

Resident Evil 3 · May 14, 2017

Hi, my tenure is stuck at "8 years" on my Xbox One, it's now almost 6 months behind when it should've changed on December 2nd, 2016, to "9 years" like it did on my Xbox 360, since I constantly add prepaid gold membership cards every now and then, so that
it never lapses on the specific deadline date. I had already posted this same problem twice and nobody seems to care or help me for that matter.

:)

smileskybird · May 14, 2017

Inaccurate tenure on Xbox One

I think it starts from when you first get Xbox Live Gold, not when you first get your Xbox console. But if you go more than like a day without Xbox Live Gold, it goes back to 0? What does it say on your Xbox 360? (if you still have it). If the Xbox 360 system
says it's 9 years and the Xbox 1 system says it's 8, THE XBOX 1 SYSTEM IS INCORRECT. But who can blame us. Xbox 1's UI is very lousy compared to Xbox 360's UI which is more user friendly. But if both systems say it's 8 years, the best place is to contact Xbox
Support, Microsoft's official support channel.

Resident Evil 3 · May 14, 2017

Inaccurate tenure on Xbox One

Hi, my tenure is stuck at "8 years" on my Xbox One, it's now almost 6 months behind when it should've changed on December 2nd, 2016, to "9 years" like it did on my Xbox 360, since I constantly add prepaid gold membership cards every now and then, so that
it never lapses on the specific deadline date. I had already posted this same problem twice and nobody seems to care or help me for that matter.

Miss Share Bear · May 16, 2017

Hey there Resident Evil 3,

Sorry to hear that you're running into trouble with your tenure showing less than what it should be showing. This is something that does sometimes happy but the system corrects itself periodically. I know that when it's already been several months, that
might not be an answer that you'd want to hear, but there aren't any troubleshooting steps to try for this sort of thing. The only thing that can be done is to let it correct itself over time, I'm afraid. If you run into any issues with anything else, be sure
to create a new post and we'll be happy to lend a hand.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.

Andfgmous12312341234

Hey there!

If you recently renewed your Xbox Live subscription your tenure may take a bit of time to update on the Xbox One, be sure to keep an eye out for the change as it may take a bit of time. Thanks for your patience on this!

No. I've never lapsed and my tenure is reporting inaccurately by 3 years. If you search tenure in the forums, you will see thread after thread regarding tenure reporting inaccurately for years now. Tenure reporting is obviously broken.

Daft Badger

Tenure starts from the first day you get gold but does not count any time you revert to a silver account.It also doesn't count if you are not the main account if you use the gold sharing feature.

It doesn't revert to 0 if you go silver at any time,it just doesn't show your tenure.

Tenure on the xbox one has always been a bit behind for some reason.When mine changes in July it'll change just fine on the xbox 360 but always takes several weeks to catch up on the xbox one.

smileskybird

I think it starts from when you first get Xbox Live Gold, not when you first get your Xbox console. But if you go more than like a day without Xbox Live Gold, it goes back to 0? What does it say on your Xbox 360? (if you still have it). If the Xbox 360 system
says it's 9 years and the Xbox 1 system says it's 8, THE XBOX 1 SYSTEM IS INCORRECT. But who can blame us. Xbox 1's UI is very lousy compared to Xbox 360's UI which is more user friendly. But if both systems say it's 8 years, the best place is to contact Xbox
Support, Microsoft's official support channel.

Miss Share Bear

Hey there Resident Evil 3,

Sorry to hear that you're running into trouble with your tenure showing less than what it should be showing. This is something that does sometimes happy but the system corrects itself periodically. I know that when it's already been several months, that
might not be an answer that you'd want to hear, but there aren't any troubleshooting steps to try for this sort of thing. The only thing that can be done is to let it correct itself over time, I'm afraid. If you run into any issues with anything else, be sure
to create a new post and we'll be happy to lend a hand.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.

MattReptar

Have you ever not had Gold during those 5 years? Your tenure is only based on the number of cumulative years you've had a Gold membership.

If you didn't have Gold for 2 of those years, then 3 would be the correct number. If you have been a Gold member for those 5 years, I'd suggest waiting for Official Support to respond to this thread or you can call or chat with a support agent in real time.

http://support.xbox.com/en-US/contact-us

Inaccurate tenure on Xbox One