Inaccurate Account Info, but I can't change it myself

So I am one of the people that can't get my rewards because my account "needs updating." The only incorrect information is how long I've been a member of XBOX Live. I have had a 10 year badge for at least a year, but the problem is I made my first and only
XBL account in April of 2008. I have had the associated email address since January 2000 - or thereabouts - but nothing Xbox-related until 2008. I have no control over that, so I'm wondering if it may be part of the problem with the rewards not working correctly? It
just dawned on me this morning that this may be associated with the issue. Thanks!

:)

 

Preview home child account

My account isn't a child account at all. But it says I am. I can't change it myself

 

Changing email address associated with Gamertag

I'm having major problems with my Live account. Live suddenly started asking me to security check and enter in my password. Problem is, the account associated with my Gamertag (DanGogh78) was set up by my brother years ago and neither of us remember the
password. I tried doing the recovery reset process, and it gives the security question "Whats your favourite pet's name?" but I've used all of our pets names and they don't work. He doesnt remember.

I can't use the questionnaire because its essentially asking for HIS information, which is old, changed and inaccurate. He can't remember the information. I tried entering as much info about myself but it didnt work. I've signed on to a pseudo username
just so I can post this question.

There's absolutely no way it seems that I can recover my account so I can change my email address to my actual real permanent email address. Is there any way I can do this? I'd like to be able to keep using Live. Please help!

 

Hello VortexWx,

We will forward this information to the team investigating the issue, but it does not look like this would cause the problem with your account. Since this is an issue with your account data, your information could possibly be being directed from an account
with an older registration date. Unfortunately, we cannot diagnose this with our tools, so we will add this information to the case file for our other team. At this point in time they have not yet responded to us with any new information regarding a resolution
date for this issue. Again, we apologize for the delay while we await their resolution to this issue.