In the Six-guns game, I not wanna reset and game did not save. I pressed save the game,...

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Rainbow Six Siege game crash.

If I may ask, does the game crash error occur in other games as well or just specifically in Rainbow Six Siege?

I understand that you're able to perform a factory reset yet the issue persists. Kindly try to perform the following workarounds according to the official Xbox website: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

"Clear the local save for Rainbow Six Siege and resync with the cloud. Here's how:

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

First, delete the local save:

Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
Highlight the game title, and then press the Menu button  on your controller.
Select Manage game and add-ons > Saved data.
Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:

Press and hold the Xbox button  in the center of your controller.
Select Restart console, then follow the prompts.

After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.

Try installing the game again to see if re-syncing with the cloud corrected the game problem.

Note: When doing this step please make sure that you used to play this game online so that all your data is saved to the cloud."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi. Please press and hold the power button on your console for 10 seconds to do a hard reset. Turn the console on and try again.

If that didn't work please navigate to the game under my games and apps and press the menu button and scroll down to saved data and select to delete all locally saved data. Your saved data will sync from the cloud once you open the game again

I did both and neither worked

Yeh dont make the mistake i did and forget about your game saves.

Just put everything you will wanna transfer on to a usb.

forgot to mention it was the game saves i was asking about, not the games installed on the external HDD.

saved data (creations, etc.)

so basically as long as it syncs with the cloud, if i were to reset it or if i got a new console all my game saves will be retained?

i would only lose the data if i pressed delete everywhere on a game, is that correct?

G'day Crystal! I'm not sure I understand the situation, so please correct me if I'm wrong:

You recently re-installed the game Six-Guns to your Windows Phone 8, but now your saved progress and in-game purchases have disappeared. Is that correct? And is there an option in-game to restore the purchases that you have already made?