In regards to my Account/auto-renewal

Hello, my name is Jeremy.

I've been a loyal customer for over 12 years, and I've already contacted CS (customer support) on this and they deliberately chose not to do anything. I'm not bringing this up because I want free stuff, in fact, I only want to get everything dealt
with reasonably. I cancelled my auto renewal and it charged my account anyway. Because of this I was overdraft in my bank account, and charged a fee.

As I've been informed by CS the billing dates are not Xbox responsibilities, but rather the banks choose when to post the payment. I've also been informed by CS that Xbox gives approximately a 1 month leeway for payment, and the renewal date is on
the 12th of the month, and payment is the 7th of the month after the renewal date. So the subscription renews, then the next month I pay for it. (This is how Xbox subscriptions are told to me.)

I stated my case to them as such:

All the companies I've done business with have some sort of subscription, where I pay them for services, and then those services are presented. If I didnt have service, and I paid for a 1 month subscription, I'd be paying
for that months service. If I chose to renew my subscription, I would continually only have service for the month in which I paid. (CS agreed to this)

Using their logic, I've been paying for the previous month every renewal. Which means the initial month I paid for is not for that month, but for the previous month in which I didnt already have service. By that analysis, Xbox owes me 1 month of
service.

Now as I stated before, I dont want anything but a reasonable conclusion. What bothers me is why I was charged after I cancelled the subscription. What I would like to know is why Microsoft decided to make their rules this way. I would also like
to have them reimburse me for the initial payment which was apparently for nothing, and the overdraft fee, which would not have occurred if their rules made any sense.

:)

 

Gold Membership

If your oldest son doesn't need the account with annual subscription , you can turn off the Auto renewal.

Check the following support page to know how to stop Auto renewal#
support.xbox.com/.../cancel-xbox-live-gold-subscription

Regards

 

Locked: HEY XBOXLIVE

If the account has been permanently banned from XBL then your subscription would have been terminated and auto renewal would not be an issue. Also never post personal information on a public forum. You should contact support in
regards to your auto renewal.

 

As this is a billing issue, you will have to take this up with phone support. Ask for billing. There is nothing we can do for you in the forums.