In need of actual help of XBOX.COM

Discus and support In need of actual help of XBOX.COM in XBoX Games and Apps to solve the problem; because there is no category in the support forums for purchasing via the website. There is a section for the XBOX one, 360, mobile games, but not the... Discussion in 'XBoX Games and Apps' started by b1ttersk1ll, Jan 22, 2014.

  1. b1ttersk1ll
    b1ttersk1ll Guest

    In need of actual help of XBOX.COM


    because there is no category in the support forums for purchasing via the website. There is a section for the XBOX one, 360, mobile games, but not the website.

    for the 4th or 5th time since i've activated this account, i've attempted to purchase a game on sale through the website. via paypal and my debit card, it is constantly rejected. it also rejects my payment options on console. i'd also signed up for a month
    of xbox live thinking that was the problem, but i had no luck there as well. the only way i can purchase anything is by purchasing xbox cards at my local stores and inputting the redeem codes. it's a silly complaint but it is inconvenient. why offer the option
    to pay in these ways if it meets me with an error every single time? xbox support has not been able to help at all either. any help would be greatly appreciated

    :)
     
    b1ttersk1ll, Jan 22, 2014
    #1
  2. UNd3ADfoReV3r69
    UNd3ADfoReV3r69 Guest
    In need of HELP!!!!

    And being put underneath the entire paragraph isn't clearly stated. Clearly stated would be, EPISODE 1 Must be purchased before purchasing the season pass.
     
    UNd3ADfoReV3r69, Jan 22, 2014
    #2
  3. Daft Badger
    Daft Badger Guest
    Daft Badger, Jan 22, 2014
    #3
  4. ngocphi
    ngocphi Guest

    In need of actual help of XBOX.COM

    Ok does your account region match your actual region?

    If not that would be why

    Your payment method must be the same region as your account if you do not live in an xbox live region you must get your own prepaid cards

    If you live in an xbox live region and your payment method is of the same region contact billing support via phone for further assistance
     
    ngocphi, Jan 22, 2014
    #4
  5. b1ttersk1ll
    b1ttersk1ll Guest
    I just changed my region to United States on XBOX.COM though i'm sure that's what it was set to previously. I've also updated my profile at live.com with more information, but it still had the country set to US. Tried to make purchase with my paypal account
    again and no luck. Guess i'll call customer service. thank you anyway ngocphi
     
    b1ttersk1ll, Jan 24, 2014
    #5
  6. ngocphi
    ngocphi Guest
    Changed the locale of the website or using the migration tool?

    Locale change won't affect it

    Migration does but it can take up to 30 days for the email confirmation of the migration being completed

    You can also contact support
     
    ngocphi, Nov 1, 2018
    #6
  7. ngocphi Win User

    In need of actual help of XBOX.COM

    Changed the locale of the website or using the migration tool?

    Locale change won't affect it

    Migration does but it can take up to 30 days for the email confirmation of the migration being completed

    You can also contact support
  8. b1ttersk1ll Win User

    In need of actual help of XBOX.COM

    I just changed my region to United States on XBOX.COM though i'm sure that's what it was set to previously. I've also updated my profile at live.com with more information, but it still had the country set to US. Tried to make purchase with my paypal account
    again and no luck. Guess i'll call customer service. thank you anyway ngocphi
  9. ngocphi Win User

    In need of actual help of XBOX.COM

    Ok does your account region match your actual region?

    If not that would be why

    Your payment method must be the same region as your account if you do not live in an xbox live region you must get your own prepaid cards

    If you live in an xbox live region and your payment method is of the same region contact billing support via phone for further assistance
  10. Smwutches Win User

    Disabled services in xbox

    Thank you, I really needed to report this problems because Xbox.com/status didn't help in this case
    Reporting through that actually goes to Microsoft through. This is a community based forum and no one here works for Microsoft.
  11. VisageOfAnAngel Win User

    GFWL and XBOX.COM ERRORS - need help.

    Nothing is "wrong" with GFWL; the program was shut down.
Thema:

In need of actual help of XBOX.COM

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