In game purchases not going through

Just wondering if anyone else has had this issue and possibly knows how to fix it.

Problem is occuring on my Xbox One

Whenever i make an in game purchase it will take the money out of my account but will not give me the in game credits, Ive checked my other xbox account to see if it went to that but still nothing. I was able to request a refund but now i cant explore the
pay to play part of my current game. Big sad face.

thanks

:)