In game Payment issues

Hi there,

regarding purchasing issues, be sure to check if everything is set up, like a payment option at
http://account.microsoft.com

In the situation that this is a child account purchasing is an option that the parental account can set up to be allowed via for example

http://account.xbox.com/settings

If everything is set up correct and no payment issues are showing on that first link then it's best to contact Xbox Support to see if they can see any issues.

To contact Xbox Support use the Phone or Microsoft Support Chat options at
http://support.xbox.com/contact-us

Let us know the results

Hey there Sergio!

I moved your post into a new thread so that we could tailor our support specifically to you!

I've had the same issue before, but it was because I didn't have the full amount since there was taxes.

(Just make sure there is enough in the account)

Also, we recently had a
Xbox live Service that was affecting Purchase and content usage, so I recommend you

power cycle the console.

Hope this helps

Try to pay for it using the Microsoft website:

https://support.microsoft.com/en-us/account-bil...

You're trying to purchase a new subscription, or pay for a past due billing?

Pay for past due billing, but when I click on the 'fix it now' option nothing happens. I'm on the trashy Xbox app, because I'm on pc

Here's are run down.

1. I click join Xbox game pass

2. I press yes to the terms

3. It says you already own this. There is a past due subscription.

4. I click fix it now

5. Nothing happens

Hello Njabulo, sorry to hear you're having trouble with your membership.

If you've paid for the membership and it was accepted then the membership should be good and you're just receiving a standard warning. It will disappear after the renewal date.

You can double check the expiry date of your membership at https://account.microsoft.com/services