In-app purchase but I didn't receive in game currency.

XDRequest · Sep 18, 2019

I've made an in-app purchase last week, but I didn't get the currency and items. The game was Asphalt 9: Legends. I already went to their Customer Care, they said I'm supposed to be here for this situation.

:)

Exodus Scalpel

You can try to get a refund here https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

steeledwand7664

Unfortunately MS can only see the purchase that was made they can not see whether you received the currency in game.

You would have to talk to Asphalt 9 publishers customer service.

Here is a link for their support that answers this question for you.

https://support.gameloft.com/formSubmitGeneric?issueType=2&qid=40808

BakyOsijekHr

Then contact Microsoft support payment and billing. And then back do devs.

Dérek Augusto

Hello SekritFW

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

What game would it be, friend?

How long ago did you make the purchase?

Have you had any procedures, friend?

I'm waiting for you

Khalfan Al Romaithi

When purchasing Bundles and Ancient Coin packs for Sea of Thieves, it is important that you purchase through the correct store for the platform in which you are playing. Otherwise you may not receive the items in which you have purchased!

So this means that if you are playing on the Steam version of Sea of Thieves, then you must purchase your content through the Steam store. And likewise, if you are using the Microsoft Store or Xbox version of Sea of thieves, then you must purchase your content through the Microsoft Store.

This is due to how your purchases are redeemed into your game. For example, purchases through the Steam Store are added to your Steam Inventory, which in-turn are 'consumed' into your game during the next boot flow with the item then being removed from your Steam Inventory (the Microsoft Store / Xbox versions are not able to process these purchases). Likewise with the Microsoft Store / Xbox Versions, purchases through the Microsoft Store are not added to your Steam Inventory and therefore cannot be 'Consumed' into the Steam version of the game.

If you do mistakenly purchase Bundles or Ancient Coin packs on the incorrect platform store, please contact the following support channels for a refund.

In-app purchase but I didn't receive in game currency.