impxxlordxxx

i can,t play halo wars 2 i have the game but it won,t start cen anybody help me?

:)

 

try clearing your consoles cache by holding down the power button for 10 seconds.

Retry afterwards.

 

i deleted it and then i tried to reinstall it but i couldn,t find it in my library anymore help ???

 

Hey IMPXXLORD,

Are you trying to play digitally? Do you own the game on the account you're posting from, or does another account on your console own the game? You can check if your account owns the game by visiting
Microsoft Commerce. If you do not own the game on the account that is trying to launch and play Halo Wars 2, that would be the cause of the issue you're running into.

 

i bought halo wars 2 on the release date but now it,s not on my list anymore and you can look on the date on when i got my achievements and see that i the game downloaded help ???

 

Now I have tried to hold down the xbox button on the xbox for 8 sek, to delete cache. I have tried everything you have suggested, but it still will not download. I have the receipt and will send you a screen shot/picture of it. The game is for this account.
Even sending that I have played the game and gotten achievements.

Ps! The on receipt you will see that it says "Avslått" What does that mean? In Norwegian it means "turned off".

Sincerely

Marius Nome

 

The best next step to take will be to reach out to our chat support team through our
Contact Us page to have them verify if the game has ever been owned on your account. Achievements and play time unfortunately does not indicate if a game is owned digitally or not.

Please feel free to reach out to our chat team for further assistance, and let us know how it goes!