Impossible to talk service enforcement :(

I am aware of the content filters available when playing over Live, Party Chat is also a great feature to avoid the foul mouths.

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My point was that while the enforcement of complaints is swift, it is nearly impossible to avoid meeting people who mistake trash-talk to mean abusive insults.

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The enforcement team do a good job but there is simply not enough of them to go out onto the Live service and live police the service.

Can someone please respond to me. How ridiculous I a situation where Ivan longer get through to people in a discussion about not being able to contact the company. I'll just have to start another question and go though this again.

I replied to that private message. So issue hasn't been resolved.

Good day!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hi Huw Dawson,

You're welcome.

We appreciate you have let us know an update about your contact with our support.

This is odd, if the cancelation of your Xbox subscription went through, you should not be charged for two months with this subscription. We would like to set your expectation that Community doesn't have the ability to check or handle account/refund concerns since we do not have the right tool to process such request.

Now, that you are charged last month, we would recommend you to check your account's services and subscription then make sure that you cancel your subscription. There should be two choices available for you: cancel and get refunded (if eligible) & cancel and turning off of recurring billing. Any case, you have successfully chose one of them, then you should not be charge in 2 months.

>>>This is based on this support article: Xbox subscription cancellation and refunds | Xbox Support

That is why it is odd that you were charged for two months' worth of subscription, well in fact, you are not using it. Your best option really is to manually cancel your subscription or contact support.

>>>>Should you choose to manage your subscription:

1. To cancel and get a refund for your subscription (if eligible):
   
   • Go to the Services & subscriptions page for your account. Services & subscriptions
     
     • Select Manage next to the subscription you want to cancel.
       
     • Select Cancel subscription or Turn off recurring billing.
       
       • If you choose Cancel subscription and you’re eligible for a refund, you’ll be provided with two options: Don’t charge me on (next renewal date) and Cancel immediately and get a refund.
         
       • If you choose Cancel subscription but you don’t qualify for a refund, you’ll be prompted to Turn off recurring billing and won’t see a refund option. Turning off recurring billing will prevent the next charge.
         

>>>Should you choose to contact support:

I seem to recall a thread that I was assisting which had issues with contacting chat support too. They have fixed it by updating their phone's system. Since, it was not detailed out here that you were having issues contacting support with phone, you may try few troubleshooting that have worked on to others.

Suggested troubleshooting:

• Launch browser's InPrivate Window and use that to got to support's website: Browse InPrivate in Microsoft Edge
  
• Turn off VPN and Proxy that may have caused issues with contacting support in your locale.
  
• Use another browser, connect to different network, or use a different device.
  

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   

If you choose to contact support, please make sure to post a screenshot of the issue on contacting support in your next reply.

Regards,